Shift Manager

Tap Room; Lake Ronkonkoma (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Employee discounts

Flexible schedule

Health insurance

Job summary

Upstream Hospitality Group operates Tap Room locations focused on hospitality and guest experience. This shift manager role supports daily operations, ensures high-quality service, and collaborates with FOH and BOH teams to uphold standards on every shift.

You will lead, train, and step in across floor, expo, or bar to maintain smooth operations, guest satisfaction, and adherence to safety and quality protocols.

Qualifications

• 1–2 years of restaurant supervisory experience (FOH lead server, bartender).
• Strong communication and problem-solving skills.
• Ability to multitask and stay cool under pressure.
• Guest-first mindset and commitment to team success.
• Willingness to work closely with kitchen team for consistency and service excellence.
• Availability to work nights, weekends, and holidays as needed.
• Certifications – Valid TIPS Certification (or willingness to obtain).

Responsibilities

• Lead and support team members during busy shifts to deliver a memorable guest experience.
• Run daily pre-shift line checks and uphold food safety and cleanliness standards.
• Monitor service flow and verify that all food and drinks meet Tap Room quality standards.
• Communicate with other managers to align on daily goals and game plans.
• Provide hands-on training to new team members and reinforce Tap Room standards.
• Step in where needed—on the floor, expo, or behind the bar—to keep service running smoothly.

Skills

Leadership

Communication

Problem-solving

Multitasking

Guest-focused

Team collaboration

TIPS certification

Night/weekend availability

Job description

Benefits

• Opportunity for advancement
• Training & development
• Employee discounts
• Flexible schedule
• Health insurance

Upstream Hospitality Group

Upstream Hospitality Group is an ever-growing hospitality group that has a wide variety of tastes with a common theme holding them all together: creativity, progression, and originality. When going against the current (upstream), you set yourself apart from the rest, and that is what we strive to do in the most positive way.

Who You Are

You’re a natural leader who knows how to keep the energy high and the vibes right. You know when to jump in, when to delegate, and how to keep both guests and team members happy. You thrive in fast-paced environments and take pride in setting the tone for the shift.

What You’ll Do

As a Shift Manager, you’ll be responsible for supporting daily operations and ensuring smooth, efficient, and high-quality service on every shift. You'll work closely with both the FOH and BOH teams to deliver on the Tap Room guest experience and uphold our standards every step of the way.

What that looks like:

• Lead and support team members during busy shifts to deliver a memorable guest experience
• Run daily pre-shift line checks and uphold food safety and cleanliness standards
• Monitor service flow and verify that all food and drinks meet Tap Room quality standards before they hit the table
• Communicate with other managers to align on daily goals and game plans
• Provide hands‑on training to new team members and reinforce Tap Room standards
• Step in where needed—on the floor, expo, or behind the bar—to keep service running smooth

What We’ll Need from You

• 1–2 years of restaurant experience in a supervisory or leadership role (FOH experience as a lead server, bartender)
• Strong communication and problem‑solving skills
• Ability to multitask and stay cool under pressure
• A guest‑first mindset and commitment to team success
• Willingness to work closely with the kitchen team to uphold consistency and service excellence
• Availability to work nights, weekends, and holidays as needed
• Certifications – Valid TIPS Certification (or willingness to obtain).

Why Tap Room?

At Tap Room, we are not just a company—we are a movement. A movement to redefine hospitality, build exceptional experiences, and create real career growth for our people.

• Career Growth & Development – We promote from within and provide real opportunities for advancement.
• Competitive Salary & Bonus Structure – We reward high performance and leadership.
• Work with Passionate People – Join a team that cares deeply about hospitality and loves what they do.
• Be Part of Something Bigger – Help build the future of Tap Room and leave your mark on the hospitality industry.

Upstream Restaurant Group Inc an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.