Shift Manager

Popeyes-01d9eb60; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Paid time off

Employee discounts

Daily pay

Job summary

Pulse (dba Popeyes Louisiana Kitchen) in Jacksonville, FL is seeking a Shift Manager to lead the restaurant team, ensure food quality and safety, and deliver excellent guest experiences. You will mentor crew, manage shift operations, and drive daily goals while maintaining standards and supporting a fast-paced environment.

Ideal candidates have strong teamwork, communication skills, and a willingness to learn and grow within a dynamic fast-food setting.

Qualifications

• Flexible schedule including evenings, weekends, and holidays.
• Strong attention to detail and commitment to food quality.
• Ability to work effectively in a team and communicate clearly.
• Willingness to learn and follow directions.

Responsibilities

• Lead team members during shifts as MOD.
• Set daily shift goals and communicate via shift huddle board.
• Ensure proper uniform and labeling of products.
• Maintain food safety standards and HACCP logs.
• Resolve guest issues using HEART framework.
• Coordinate with departments for equipment maintenance and inventory.

Skills

Team leadership

Customer service

Communication

Flexibility

Job description

As a Shift Manager at Pulse you are passionate about providing Guests with the best experience possible.

Must be able to follow Cajun Hospitality: Smile, make eye contact, greet the Guest, repeat the order, and

thank the Guest. Shift Manager must enjoy working with people who take food seriously yet have fun

preparing and serving it. Must be committed to contributing to the collaborative spirit of the team, be

energized by the opportunity to learn, grow, and explore your career potential.

Essential Duties and Responsibilities

• Accountable for ensuring we are not out of food in the restaurant (take action)
• Ensure team members are in proper uniform and following the proper uniform guidelines
• Ensure all open and unopened products are labeled
• Daily curb appeal walkthrough
• Windows clean without fingerprints
• All equipment working
• Proper handwashing
• All food safety standards are followed
• Leadership; primary and secondary responsibilities: leading team members when MOD
• Accountable for team members following procedures during the shift
• Setting daily shift goals and communicating them using a shift huddle/huddle board
• Talks team into and out of position -TIP TOP
• At least 2 Travel paths completed during the shift
• Guest surveys during the shift-ACR
• Resolving guest issues using H.E.A.R.T.

Administrative Work

• Complete all Tasks in Zenput - all HACCP logs were completed during the shift
• Counting the safe
• Counting the registers
• Daily Inventory
• Position planning and execution (Shift to Assist form)
• Written documentation of team member issues
• Daily login to the Success Dashboard via the Scoop

Restaurant Follow Up

Communicating with the other department managers if one of their team members is not doing their job or if

there are any equipment maintenance issues.

Before leaving for the day, ensure the restaurant is left neat, clean, and organized for the next shift.

Requirements

• Flexible Schedule: Must be available to work evenings, weekends, and holidays as needed.
• Strong attention to detail and a passion for food quality and presentation.
• Ability to work effectively in a team environment and communicate clearly with team members.
• Willingness to learn and follow directions.

Previous experience in a kitchen or food service environment is preferred but not required Ability

to stand for long periods of time, minimum of 4 hours and up to 8 -10 hours.

• Capable of reaching overhead, bend, and lift, push and pull up to 50 lbs without assistance
• Black Dress Pants and Non-Slip Shoes: Provide your own attire for a professional appearance and safety in the workplace.
• Fast-paced restaurant setting
• Exposure to kitchen equipment and cleaning chemicals
• May involve working in hot or cold conditions
• Competitive Pay and Bonus Opportunities
• Paid time off
• Employee discount and perks
• Daily Pay & Electronic Pay
• Fun and Fast-Paced Work Environment
• Opportunities for Growth and Advancement

If you're ready to join a dynamic team where you can be fast, fresh, friendly, clean, and accurate, then

come fry with us at Pulse (dba Popeyes Louisiana Kitchen)! let's bring some Louisiana