Shift Manager - RT2688

RaceTrac; Houston (TX); On-site; USD 44,083,000 - 57,859,000; Full time

Job summary

RaceTrac is seeking a Shift Manager to support the General Manager and Co-Manager in overseeing store profitability on designated shifts. You will lead the shift, deliver RaceTrac’s mission of simpler, more enjoyable lives through friendly service, and ensure food execution and clean operations.

Responsibilities include guiding the team, handling guest concerns with empathy, managing inventory and cash, and training staff on policies and promotions.

Qualifications

• High School Diploma or GED required or in progress.
• 2-3 years’ work experience preferred.
• 1+ years management experience preferred.
• Experience in high-volume, guest-focused environments preferred.
• Excellent written and verbal communication skills.
• Takes initiative and leads by example.
• Ability to lift up to 50 pounds and stand/bend.
• May require food handler and alcohol server permits depending on location.

Responsibilities

• Support the General Manager and Co-Manager on designated shifts.
• Lead the shift with cheerful, guest-focused service and food quality.
• Provide clear direction and assist with food service, store cleaning, cash wrap, and stocking.
• Address guest concerns with patience and empathy, escalating as needed.
• Communicate issues to Co-Manager/General Manager promptly.
• Manage line lengths and maintain accurate transactions.
• Train associates on policies, processes, and promotions.
• Ensure inventory controls, receiving, write-offs, and cash handling are accurate.
• Coordinate with vendors to ensure correct orders and timely deliveries.
• Give real-time feedback and follow-up to team and management.
• Keep staff informed about current and upcoming promotions.

Skills

Communication

Initiative

Leadership

Education

High School Diploma or GED

Job description

As a Shift Manager, you will be responsible for supporting the General Manager and Co-Manager in overseeing the profitability for one RaceTrac store on designated shifts. While leading the shift, you will continually deliver on RaceTrac’s mission of making lives simpler and more enjoyable through friendly service, food execution, clean focus, leading talent, and driving success.

Responsibilities

• Model a cheerful demeanor in all interactions (guest, teammate, vendor, etc.) and hold team accountable to the same.
• Provide clear direction to team members while remaining willing to assist with various responsibilities, including but not limited to food service, store cleaning, cash wrap, and stocking shelves/coolers.
• Take the lead as a role model in proactively addressing and deescalating guest concerns with patience and empathy ensuring guests feel heard and valued.
• Communicate significant issues to the Co-Manager or General Manager.
• Hold yourself and the team accountable for meeting transaction expectations by managing line lengths and providing polite, clear, and prompt communication while responding quickly to requests.
• Understand the importance of food service expectations and train associates to meet these standards, providing real-time coaching to ensure consistent compliance.
• Ensure the team is well-informed about current and upcoming food promotions, holding both the team and yourself accountable for sharing this information with guests.
• Maintain knowledge of all RaceTrac policies and federal, state, and local safety regulations, ensuring staff compliance. Be prepared to provide necessary documentation upon request.
• Conduct regular store walkthroughs to ensure tasks are executed correctly, and provide constructive feedback to ensure follow-through.
• Escalate issues to Co-Manager and General Manager as appropriate.
• Train team members on new and updated policies and processes in alignment with RaceTrac expectations.
• Ensure inventory control processes are executed consistently, including proper handling of write-offs, accurate receiving, and cash wrap controls.
• Collaborate with vendors to ensure orders are received accurately in line with RaceTrac expectations while fostering positive working relationships.
• Effectively communicate information and instructions to associates on shift, ensuring critical updates from the Co-Manager and General Manager are accurately conveyed and clearly understood.
• Provide real time constructive feedback to associates and elevate feedback as needed to the Co-Manager and General Manager.
• Regularly monitor the status of materials, supplies, and merchandise to ensure stock levels are accurate, and direct associates to make adjustments as needed.
• Model teamwork by arriving on time for scheduled shifts, willingly stepping in to assist during busy periods or when challenges arise, and working effectively with individuals from different backgrounds.

Qualifications

• High School Diploma or GED in progress or completed
• 2-3 years’ work experience preferred
• 1+ years management experience preferred
• Previous experience working in high-volume, guest-focused, transactional environment preferred
• Excellent written and verbal communication skills
• Takes initiative
• Can lift up to 50 pounds and repeatedly bend, stand, and reach while on the job, with no or infrequent breaks
• May be required to obtain and maintain food handler permit, based on local or state requirements
• May be required to obtain and maintain alcohol server permit, based on local or state requirements

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.