Shift Manager

Taco Bell; Hattiesburg (MS); Vor Ort; USD 15.000 - 18.000; Vollzeit

Zusammenfassung

Taco Bell in Hattiesburg, MS is hiring a Shift Manager. You will lead shifts as a Shift Lead, drive team performance, coach staff, and partner with the GM on business initiatives to meet high standards and guest expectations.

You will oversee routine operations, safety, food quality, and customer satisfaction while guiding Team Members toward excellence and a positive guest experience.

Qualifikationen

• 1 year restaurant/retail experience, with 3 months shift lead preferred.
• Adheres to cash, security, inventory, and labor policies.
• Must be at least 18 years old.
• Accessibility to dependable transportation.
• Excellent communication, management/leadership and organizational skills.
• Physical dexterity to move up to 45 lbs.
• Attendance and punctuality a must.
• Operates cash register as needed and makes change.
• Basic Math skills.
• Maintains customer satisfaction and health and safety standards.

Aufgaben

• Lead shifts and execute MIC (Manager in Charge) routines to meet standards.
• Oversee Team Members' Shift Excellence tasks and keep appearances.
• Ensure food safety, quality, and order accuracy.
• Resolve customer complaints quickly and maintain positive relations.
• Provide regular feedback to the GM on team performance.
• Offer ongoing constructive feedback to Team Members.
• Participate in training Team Members and develop them.
• Handle conflicts with GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with P&L management by following cash controls and labor.
• Oversee product preparation, rotation, cooking, and holding times.
• Assist the GM with facility maintenance and health and safety standards.

Kenntnisse

Leadership

Communication

Customer service

Organizational skills

Basic math

Attendance and punctuality

Cash handling

Tools

Cash register

Jobbeschreibung

Now Hiring: Shift Manager

• Compensation Rate: $11 per hour - $13 per hour
• Location: Hattiesburg, MS

About the Job:

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The Day-to-Day:

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience