Shift Manager

McDonald's Restaurants Limited; Fort Myers (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

McDonald's Restaurants Limited is seeking a Shift Manager to lead daily restaurant operations in a fast-paced environment. You will supervise crew, manage schedules, and ensure top-tier guest service while upholding food safety and cleanliness standards.

The role emphasizes leadership, training, and driving profitability through strong teamwork and decisive action in a franchise setting.

Qualifications

• Experience leading a team in a fast-paced restaurant environment.
• Strong customer service and leadership capabilities.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead the experience by overseeing crew schedules and guest service.
• Inspire and empower crew and managers to deliver an outstanding guest experience.
• Supervise food safety and cleanliness to meet McDonald’s standards.
• Take action on safety, inventory, and profitability measures.
• Cultivate training and continued learning within the restaurant.
• Drive a high level of performance from the team.

Skills

Customer service

Leadership

Communication

Decision making

Team motivation

Job description

This role is vital to the operations within the restaurant because you’ll:

• Lead the experience: Handle and oversee crew schedules
• Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience
• Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards
• Take action first: Take measures around safety, security, inventory, and profitability
• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant
• Be results-oriented: Drive and expect a high level of performance from the team

To Be a Successful Shift Manager, You’ll Need

• Passion for helping and serving others (customers and fellow team members);
• Strong customer service and support focus;
• The ability to communicate effectively and anticipate customer needs; and to provide solutions and make decisions in a fast-paced environment

So, what’s your job combo?

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.