Shift Manager

Pollo Campero; Falls Church (VA); On-site; USD 52,349,000 - 61,992,000; Full time

Benefits offered by this job

Signing bonus $250

Job summary

Pollo Campero in Falls Church, VA is seeking a Shift Manager to train, develop and lead the crew, ensuring a top-notch Customer Experience and smooth end-to-end operations.

Responsibilities include planning shift duties, ensuring procedures compliance, solving issues, supporting the General Manager, coaching the team, and maintaining cleanliness and safety. Fluency in English and Spanish is preferred and a Food Handlers/SERVSAFE Certification is a plus.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in similar roles or with customer experience.
• Leadership potential and guest-satisfaction focus.
• Preferred: Food Handlers Card/ ServSafe Certification
• Fluent in English & Spanish.
• Ability to lift and push 50 lbs.
• Must stand for long periods.
• Flexibility to work nights, weekends and holidays.
• Must be over 18 years or older.

Responsibilities

• Plan duties and responsibilities for each shift.
• Verifies compliance of procedures and protocols.
• Attends and resolves problems in the restaurant operation.
• Assist the General Manager.
• Coach and lead a team with no supervision.
• Involves training of employees.
• Maintain a positive atmosphere of teamwork and energy.
• Verifies customer satisfaction/Handles customer complaints.
• Applies a continuous improvement mindset to processes and procedures.
• Open/close restaurant.
• Assist with inventory (logging).
• Assist with staffing needs.
• Assist with controllables and labor.
• Maintains sanitation, health, cleanliness, and safety standards.
• Follows and abides by all safety rules, policies, and procedures.

Skills

Leadership

Guest focus

Bilingual English/Spanish

Communication skills

Computer skills

Physical stamina

Education

High School Diploma or equivalent

ServSafe Certification

Job description

Overview

SIGNING BONUS $250.00

The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience.

Responsibilities

• • Plan his/her duties and responsibilities for each shift
  • Verifies compliance of procedures and protocols
  • Attends and resolves problems as they appear in the restaurant operation
  • Assist the General Manager
  • Coach and lead a team with no supervision
  • Involves himself in the operational and technical training of employees
  • Maintain a positive atmosphere of teamwork and full of energy
  • Verifies customer satisfaction/Handles customer complaints
  • Applies a continuous improvement mindset to processes and procedures
  • Open/close restaurant
  • Assist with inventory (logging)
  • Assist with staffing needs
  • Assist with controllables and labor
  • Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
  • Follows and abides by all safety rules, policies, and procedures

Qualifications

• • High School Diploma or equivalent required
  • 1+ year of experience in similar roles or with customer experience
  • Demonstrates strong leadership potential by actively supporting team dynamics.
  • Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
  • Preferred: Food Handlers Card/ ServSafe Certification
  • Fluent in English & Spanish*
  • Ability to work with computers
  • Must follow the company Personal Care and Hygiene policies Ability to lift and push 50 lbs.
  • Ability to stand for long periods
  • Flexibility to work nights, weekends, and holidays
  • Must be over 18 years or older

Expected Behaviors

• Be Service OBSESSED
• Friendly, welcoming attitude / Models customer orientation for other employees
• Anticipates and prevents problems with a proactive attitude
• Energetic Team Leader
• Must have excellent interpersonal communication skills to work with others
• Sense of urgency
• Attention to details
• Proactively help where it is most needed in the restaurant

Pay Rate

USD $19.50/Hr.