Shift Manager

America's Pizza Company, LLC; Danville (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Pizza Hut in Danville, WV is seeking a Shift Leader to oversee daily operations, coach team members, and ensure exceptional guest service on every shift. You will lead staffing, handle inventory, and uphold Pizza Hut standards with a people-first approach.

The role requires strong communication, basic computer skills, and a Serv Safe certification. A proactive leader who drives safety, cleanliness, and high customer satisfaction is ideal.

Qualifications

• Serv Safe Certified and customer-focused leadership.
• Shift-lead training or equivalent (Lead On!).
• MSM courses 4-5 (training modules).
• Proficient in Microsoft Office and basic computer skills.

Responsibilities

• Take Ownership and Responsibility of Restaurant and Team During Shifts.
• Train Team Members to Pizza Hut and Tasty Hut, LLC Standards.
• Use BLAST to Resolve All Customer Complaints and Always Put Customer Needs First.
• Own and Promote Positive Restaurant Culture and Employee Experience.
• Responsible for Inventory and Food Orders.
• Enforce and Follow Pizza Hut Service Principles.
• Deliver High Customer Satisfaction Results on All Shifts.
• Ensure Restaurant Meets/Exceeds Brand Standards and Processes on Shifts.
• Expert Knowledge and Utilization of Pizza Hut Provided Tools.
• Execute all Pizza Hut Training Materials and Courses; follow up with team.
• Delegate and Manage Team Workload While Running Shifts.
• Compliant with All Laws and Regulations.
• Conduct Inventory Counts and Audits.
• Maintain a Safe Work Environment.
• Maintain a Clean, Organized Restaurant.
• Brand Steward for Pizza Hut Brand.
• Adhere to Employee Handbook and Policies.
• Maintain Professional Image and Ethical Conduct.
• Demonstrate Core Values and Vision daily.
• Other Duties as Assigned.

Skills

Customer service

Team leadership

Communication

Microsoft Office

Problem solving

Education

Serv Safe Certificate

Tools

Microsoft Office

Job description

Job Summary

Reports to Restaurant General Manager, Assistant Restaurant General Manager -

Position: Pizza Hut Shift Leader

Reports to Restaurant General Manager, Assistant Restaurant General Manager -

Continue to Add to Your Leadership Skills and Take What You've Learned to the Next Level to Manage the Restaurant Day to Day.

Prepare and Lead Your Team to Run Successful Shifts.

Pay Rate(If Applicable)

Duties/Responsibilities

• Take Ownership and Responsibility of Restaurant and Team During Shifts
• Train Team Members to Pizza Hut and Tasty Hut, LLC Standards.
• Use BLAST to Resolve All Customer Complaints and Always Puts Customer Needs First
• Own and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)
• Responsible for Inventory and Food Orders
• Enforce and Follow Pizza Hut Service Principals
• (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
• Assist RGM With Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes
• Ensure All Team Members Have the Tools and Knowledge Necessary for Success
• Deliver High Customer Satisfaction Results on All Shifts
• Ensure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes on Shifts
• (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
• Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)
• Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Team Members on Execution
• Delegate and Manage Team Member Workload While Running Shifts
• Compliant with All Laws and Regulations
• Conduct Inventory Counts and Audits
• Ensures a Safe Work Environment is Provided in Restaurant
• Maintains a Clean, Organized Restaurant That Meets All Health and Safety Regulations
• Brand Steward for Pizza Hut Brand
• Manages and Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)
• Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
• Exhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
• Other Duties as Assigned

Training/Requirements.

• Be A Customer Maniac! - All Roles
• Serv Safe Certified
• Lead On! Shift Leader
• MSM courses 4-5
• Proficient at Microsoft Office
• Reliable Transportation and Computer basics
• Valid Driver's License Preferred
• Communicate, Give Feedback in Positive Manner
• National Sex Offender Registry Check
• Motor Vehicle Record