Shift Manager

America's Pizza Company, LLC; Beckley (WV); On-site; USD 17,000 - 25,000; Full time

Job summary

Pizza Hut is seeking a Shift Leader to oversee daily shifts, train team members, and ensure high standards of service, food quality, and safety. You will manage inventory, schedules, and brand compliance while upholding exceptional customer care and a positive workplace culture.

Ideal candidates will lead by example, communicate effectively, and deliver strong results across all shifts with a focus on customer satisfaction and safety.

Qualifications

• Be A Customer Maniac! for all roles.
• Lead on! Shift Leader responsibilities and leadership duties.
• Proficient with Microsoft Office tools and basic computer use.
• National Sex Offender Registry Check and Motor Vehicle Record required.

Responsibilities

• Take ownership of restaurant and team during shifts.
• Train team members to brand standards.
• Resolve customer complaints using standard procedures.
• Promote positive restaurant culture and employee experience.
• Manage inventory and food orders.
• Enforce brand service principles and safety standards.
• Oversee scheduling, forecasting and inventory with RGM.
• Ensure all team members have tools and knowledge needed.
• Deliver high customer satisfaction on every shift.
• Maintain health, safety and cleanliness standards.

Skills

Leadership

Customer service

Education

MSM courses 4-5

Tools

Microsoft Office

Job description

Position: Pizza Hut Shift Leader

Reports to Restaurant General Manager, Assistant Restaurant General Manager -

Continue to Add to Your Leadership Skills and Take What You've Learned to the Next Level to Manage the Restaurant Day to Day.

Prepare and Lead Your Team to Run Successful Shifts.

Pay Rate(If Applicable)

Duties/Responsibilities

• Take Ownership and Responsibility of Restaurant and Team During Shifts
• Train Team Members to Pizza Hut and Tasty Hut, LLC Standards.
• Use BLAST to Resolve All Customer Complaints and Always Puts Customer Needs First
• Own and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)
• Responsible for Inventory and Food Orders
• Enforce and Follow Pizza Hut Service Principals
• (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
• Assist RGM With Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes
• Ensure All Team Members Have the Tools and Knowledge Necessary for Success
• Deliver High Customer Satisfaction Results on All Shifts
• Ensure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes on Shifts
• (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
• Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)
• Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Team Members on Execution
• Delegate and Manage Team Member Workload While Running Shifts
• Compliant with All Laws and Regulations
• Conduct Inventory Counts and Audits
• Ensures a Safe Work Environment is Provided in Restaurant
• Maintains a Clean, Organized Restaurant That Meets All Health and Safety Regulations
• Brand Steward for Pizza Hut Brand
• Manages and Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)
• Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
• Exhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
• Other Duties as Assigned

Training/Requirements.

• Be A Customer Maniac! - All Roles
• Serv Safe Certified
• Lead On! Shift Leader
• MSM courses 4-5
• Proficient at Microsoft Office
• Reliable Transportation and Computer basics
• Valid Driver's License Preferred
• Communicate, Give Feedback in Positive Manner
• National Sex Offender Registry Check
• Motor Vehicle Record