Shift Manager

Cole Hospitality; Dallas (TX); On-site; USD 38,000 - 50,000; Full time

Job summary

A hospitality company is seeking a Shift Manager for their Dallas location. This role involves overseeing daily operations, ensuring top-quality customer service, delegating tasks to staff, and maintaining high operational standards. Candidates should have a high school diploma and experience in customer service, with strong communication skills and the ability to thrive in a fast-paced environment.

Qualifications

• 1-2 years of customer service experience in retail or restaurant.
• Experience in meeting operational policies and standards.
• Ability to read, write and speak English proficiently.

Responsibilities

• Assists the General Manager with store operations.
• Delivers optimal customer service and responds to needs.
• Monitors employee productivity and suggests improvements.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Detail-oriented

Education

Highschool Diploma or GED

Job description

Position Summary

The Shift Manager is responsible for assisting the General Manager with executing the store operations during their scheduled shifts. The Shift Manager delegates tasks with team members to ensure that they are maintaining Paul BRM Customer Service Standards as well as, carry out all operating policies and standards.

Position Task

Delivers optimal customer service to all customers by connecting with the customer. They are to discover and respond to customer needs.

Assists in ensuring a safe working environment throughout the facility for all employees.

Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

Assists in monitoring employee (Barista and Cook) productivity and provides suggestions for increased service or productivity.

Responsible for the supervision of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management.

Follows health, safety and sanitation guidelines for all products.

Performs day-to-day assignments in addition to supervision duties.

Communicates effectively with the General Manager, Management Team regarding all matters as need.

Other duties as assigned by management

Qualifications/Requirements

Highschool Diploma or GED

1-2 years of Customer service experience in a retail or restaurant environment

Minimum 6 months of experience in a position that required meeting operating policies and standards that included but no limited to, quality beverages and food products, store safety, etc.

Ability to read, write and speak English proficiently

Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients

Strong communication and interpersonal skills with the ability to work across functional groups in a positive and collaborative manner

Ability to handle large work volumes requiring a high degree of accuracy and be highly organized

Detailed oriented and strong work ethic

Ability to set and handle multiple priorities, adapt to changing situations quickly, follow instructions, schedules and timelines

Able to work in a fast-paced, challenging environment