Shift Manager

Wegmans Food Markets; Burlington (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid time off (PTO)

Health care benefits

401(k) match

Scholarship program

LiveWell Program

Job summary

Wegmans Food Markets in Burlington, MA, is seeking entry-level leaders who collaborate, lead, and give their best every day. You will coordinate and troubleshoot daily activities of customer service staff and participate in store management duties and projects.

You will lead a team of customer service team members, ensuring they have tools and resources to succeed, while gaining a deep understanding of Wegmans values, measures, and operations across varied day and night hours.

Qualifications

• Customer service experience in grocery/retail.
• Proven ability to multi-task in a fast-paced environment.
• Basic computer skills.

Responsibilities

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and departments.
• Partner with department management to prioritize tasks and ensure Front End operations run efficiently.
• Lead and develop a team of Customer Service employees, providing resources, training and feedback.
• Provide excellent customer service and uphold Wegmans values and standards.
• React quickly to operational challenges and partner with store leadership to solve them.
• Participate in and/or lead store projects to enhance company culture.

Skills

Customer service

Team leadership

Problem solving

Multi-tasking

Computer skills

Job description

EARN A BONUS UP TO 2.5k!
We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!

EARN A BONUS UP TO 2.5k!
We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!

What will I do?

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
• Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
• Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
• Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
• Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture

Required Qualifications

• Customer service experience, preferably in a food service, grocery or retail setting
• Proven ability to multi-task and handle interruptions in a fast-paced environment
• Computer skills

Preferred Qualifications

• Experience leading a team
• Ability to quickly learn and adapt to new situations and subject matters

At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.

Comprehensive benefits*

• Paid time off (PTO) to help you balance your personal and work life
• Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
• Health care benefits that provide a high level of coverage at a low cost to you
• Retirement plan with a 401(k) match
• A generous scholarship program to help employees meet their educational goals
• LiveWell Employee & Family program to support your emotional, work-life and financial wellness

• Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.