Shift Manager

Wegmans; Burlington (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Wegmans is seeking entry-level leaders to coordinate daily customer service operations and support a dynamic team in a fast-paced environment. Responsibilities include managing store operations, providing exceptional service, and ensuring staff development. Join a company recognized as one of Fortune’s 100 Best Companies to Work For and enjoy competitive pay and comprehensive benefits.

Benefits

Paid time off (PTO)

Higher pay rates for overtime, Sundays, and holidays

Affordable, high-coverage healthcare

Retirement plans with profit-sharing and 401(k) matching

Educational scholarships

Wellness programs supporting emotional, work-life, and financial health

Exclusive discounts on various products and services

Qualifications

• Experience in customer service, preferably in food service, grocery, or retail.
• Ability to multitask and handle interruptions in a fast-paced setting.
• Proficiency with computers.

Responsibilities

• Manage store operations independently during day and night shifts.
• Partner with department managers to ensure efficient front-end operations.
• Oversee performance of customer service team members and provide development opportunities.

Skills

Customer service

Multitasking

Computer proficiency

Job description

Earn a bonus up to $2,500! Now hiring immediately!

Note: Candidates must be available for various shifts, including early mornings starting at 6am and late nights ending at 12:30am.

We are seeking passionate entry-level leaders eager to collaborate, lead, and excel daily! This role involves coordinating and troubleshooting the daily activities of customer service employees, alongside store management duties and projects. Through these responsibilities, you'll gain a comprehensive understanding of our values, business metrics, and operations, often acting as a liaison across store departments during day and night shifts. You will lead and develop a team of customer service staff, ensuring they have the necessary tools and resources to succeed. If you thrive in a fast-paced, energetic environment where each day presents new challenges, this role is for you!

Key Responsibilities:

1. Manage store operations independently during day and night shifts, serving as a key leader and liaison among teams and departments; responsible for opening and closing the store on a rotating schedule.
2. Partner with department managers to prioritize and delegate tasks, ensuring efficient front-end and checkout operations, monitoring traffic, and managing checkout lanes to minimize customer wait times.
3. Oversee performance of customer service team members, providing training, resources, feedback, and development opportunities.
4. Deliver exceptional customer service to both customers and employees, embodying our values and standards throughout the store.
5. React promptly to operational challenges, collaborating with store leadership to resolve issues.
6. Lead or participate in special projects aimed at fostering team cohesion and enhancing company culture.

Required Qualifications:

• Experience in customer service, preferably in food service, grocery, or retail.
• Ability to multitask and handle interruptions in a fast-paced setting.
• Proficiency with computers.

Preferred Qualifications:

• Leadership experience.
• Quick learner and adaptable to new situations and topics.

At Wegmans, we prioritize our people, offering competitive pay, benefits, and perks, including premium pay for overtime, Sundays, and holidays; comprehensive healthcare; retirement plans; scholarships; wellness programs; flexible scheduling; and exclusive discounts.

Benefits include:

1. Paid time off (PTO).
2. Higher pay rates for overtime, Sundays, and holidays.
3. Affordable, high-coverage healthcare.
4. Retirement plans with profit-sharing and 401(k) matching.
5. Educational scholarships.
6. Wellness programs supporting emotional, work-life, and financial health.
7. Exclusive discounts on various products and services.

***Eligibility requirements apply; benefits may vary by location and position.

Wegmans has been recognized for 25 years as one of Fortune’s 100 Best Companies to Work For, reflecting our commitment to a family-like atmosphere, respect, empowerment, and community involvement. Join us to do what you love and love what you do!