Shift Manager

Piedmont Airlines, Inc.; Alcoa (TN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines

Job summary

Piedmont Airlines, Inc. in Alcoa, TN, seeks a Shift Manager, Ground Handling to support Station Management with daily operations across safety, security, maintenance and facilities.

You'll lead a team, pre-plan manpower and equipment, and ensure adherence to FAA and Aircraft Operator Security Program regulations. This role requires strong Office skills, the ability to coach staff, resolve conflicts, generate regular reports, and collaborate across levels.

Qualifications

• Proven success as a Team Leader in airline ops or similar.
• Familiarity with FAA and Aircraft Operator Standard Security Program regulations.
• Ability to work independently and meet deadlines.
• Experience guiding labor relations and applying disciplinary actions.

Responsibilities

• Assist with station labor relations, operations efficiencies, maintenance, facilities, safety and security.
• Oversee daily operations while aligning with company goals and customer expectations.
• Coach staff and manage performance, conduct, and development.
• Prepare daily/weekly/monthly reports and perform administrative duties.

Skills

Team leadership

FAA regulations knowledge

Microsoft Office proficiency

Conflict resolution

Independent work style

Staff coaching

Education

Bachelor's Degree in Aviation, Business, or related field

Tools

QIK

Sabre

MS Office

Job description

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Shift Manager, Ground Handling in our Ground Handling Department. The primary responsibility of the position is to assist Station Management with the operational activities of the station in accordance with established policies and procedures. This includes assistance with station labor relations, operations efficiencies, maintenance, facilities, safety, and security. The successful candidate will have familiarity with Microsoft Office Suite, Federal Aviation Administration (FAA) regulations, and Aircraft Operator Standard Security Program regulations. This position will report to Station Management.Essential Duties:Assist with station labor relations, operations efficiencies, maintenance, facilities, safety, and securityKeep company goals and customer expectations in mind when overseeing daily operationsCoach and provide career development to the staffCorrect non-compliant behavior and impose disciplinary action as requiredUnderstand the corporate culture, policies, and goals, and take measures to implement these into daily work routinesManage a staff with varied dutiesAdministrative duties to include daily/weekly/monthly reportsJob Qualifications and Competencies:Proven success as a Team Leader with ability to pre plan manpower and equipmentFamiliarity with FAA and Aircraft Operator Standard Security Program regulationsAbility to work independently, set and meet own deadlinesAbility to work well with all levels of management and support staffAbility to defuse conflicts among team membersFamiliarity with Microsoft Office SuitePrior experience with internal controls processes for accountable itemsPreferred Qualifications:Previous airline supervisory experience and working knowledge of Air Operations Area (AOA) environmentPrevious management experience in a hub environmentRelated experience working in an operations/dispatch environmentExtensive knowledge of QIK, SabreBachelor’s Degree in Aviation, Business, or related fieldWork Environment:Standard office environment, use of telephones, computers, and other office equipmentAirport ramp environment, subject to varied weather conditions and elevated noise levelsAll shifts including weekends, nights, holidays and/or irregular shiftsPhysical Requirements:Handle objects up to 70 poundsAssist passengers with disabilities, including, but not limited to, pushing wheelchairsThe above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.Starting Rate:$50,000.00/Annual Salary - 60,000.00/Annual Salary (Based on locale and experience)Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.Job Application Deadline:October 26, 2026Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.