Senior Manager, Customer Operations

Piedmont Airlines, Inc.; Charlotte (NC); On-site; USD 64,000 - 78,000; Full time

Benefits offered by this job

Paid Training

Holiday Pay

401(k)

Vacation

Employee Travel

Medical Insurance

Dental Insurance

Job summary

Piedmont Airlines, Inc. in Charlotte, NC, seeks a Senior Manager, Customer Operations for the Ground Handling Department. You will oversee operational activities, enforce safety standards, and ensure efficient crew and equipment utilization.

The role requires two years of airline management experience, strong leadership and budgeting skills, and the ability to coach a diverse team across duty managers, supervisors, and agents.

Qualifications

• 2 years of airline management experience required.
• Working knowledge of Airport Operations Area (AOA) environments.
• Proven leadership ability and manpower/equipment preplanning.

Responsibilities

• Prepare reports for department leadership.
• Coordinate activities to ensure efficiency and economy.
• Hire, coach, and develop the team.

Skills

Team Leadership

Budget Management

Cost Analysis

Communication

Conflict Management

Education

College degree

Tools

Microsoft Office

Job description

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Senior Manager, Customer Operations in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures, where focus is on safe equipment handling and staffing. The successful candidate will have two years of airline management experience and working knowledge of Airport Operations Area (AOA) environments. This position will report to the Department Manager, Customer Operations.Essential Duties:Prepare reports and records for department leadershipCoordinate department activities to ensure efficiency and economyEvaluate, develop, and improve practices and proceduresMonitor and analyze costs and budget preparationHire, coach, and provide career development to the teamCorrect non-compliant behavior and impose disciplinary action as requiredManage a team with varied duties to include duty managers, supervisors, and agentsJob Qualifications and Competencies:Two (2) years of airline management experience and working knowledge of AOA environmentCollege degree from an accredited college, or equivalent experienceProven success as a Team Leader with ability to preplan manpower and equipmentExperience in Winter Operations and De-Icing GuidelinesProven ability to manage budgets, facilities, and equipmentAbility to work independently, set and meet own deadlinesExcellent verbal and written communication skillsAble to defuse conflicts among team membersFamiliarity with Microsoft Office SuitePreferred Qualifications:Previous management experience in an airline hub environmentKnowledge of company budgeting, policies, and proceduresPrevious experience working in a contract environmentWork Environment:Standard office environment, use of telephones, computers, and other office equipmentAirport ramp environment, subject to varied weather conditions and elevated noise levelsAll shifts including weekends, nights, holidays and/or irregular shiftsSome travel may be requiredPhysical Requirements:Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairsHandle objects up to 70 poundsAssist passengers with disabilities, including, but not limited to, pushing wheelchairsThe above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.Starting Rate:$71,000.00/Annual SalaryPiedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.Job Application Deadline:October 15, 2026Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.