Shift Leader - Warren

Big Boy Restaurants; Warren (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading restaurant chain is looking for a dedicated Shift Leader in Warren, MI. This entry-level management role focuses on hospitality excellence, ensuring a high standard of service and cleanliness. Key responsibilities include managing cash assets, coaching employees, and maintaining operational standards to ensure guest satisfaction.

Qualifications

• Ability to work long hours and be on your feet for long periods.
• Good hearing, visual, English speaking, memory, writing, reading, math skills.

Responsibilities

• Manage, coach, and delegate to staff to ensure total guest satisfaction.
• Protect cash assets of the restaurant and maintain safety and sanitation standards.
• Assist in training employees and enforce company policies consistently.

Skills

Communication

Leadership

Organizational skills

Education

High School Diploma or GED

Job description

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This entry level management position assists the management team by ensuring total guest dining satisfaction. The primary role of the Shift Leader is to ensure hospitality excellence by managing, coaching and delegating to employees to ensure the timely delivery of top quality food, friendly and welcoming behaviors and that our high cleanliness and sanitation standards are maintained.

Shift Leader Responsibilities

• Protects the cash assets of the restaurant during each shift. This includes counting and verifying the contents of the safe and cash drawers at the beginning and end of each shift, completing the bank deposit slip for the shift and entering the information in the safe log.
• Works with the Executive General Manager and the Assistant Manager(s), as a team, to achieve maximum sales and profits while maintaining excellence in operational standards and procedures.
• Consistently enforces all Company policies, procedures and standards. Ensures all government laws, rules and regulations are followed to the letter of the law regarding wages, hours and sanitation. Completes all required documentation on the proper forms.
• Works with the management team to implement all advertising and promotions coordinated by the Marketing Department, ensuring that all food is prepared and presented properly 100% of the time.
• Maintains strict safety and sanitation standards in the restaurant.
• Assists the management team to ensure all employees receive proper training.
• Supports the management team at all times with the primary focus being complete guest satisfaction.
• Maintains a professional appearance, adhering to uniform standards at all times.
  
  

Shift Leader Job Skills

• High School Diploma or GED;
• Sufficient strength and agility to lift and carry up to 50 lbs.;
• Bending, reaching, and climbing stairs;
• Ability to work long hours and be on your feet long periods of time;
• Ability to read, count, write and follow recipes accurately;
• Able to stand/sit and drive a vehicle for long periods of time; and
• Good hearing, visual, English speaking, memory, writing, reading, math and organizational skills
  
  

Desired Traits/Hospitality Skills

• A helpful personality;
• The ability to work well with others and maintain professionalism at all times;
• The ability to develop and build professional relationships with staff and guests; and
• Great communication and leadership skills

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

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