Shift Leader: Training, Scheduling & Mentorship

Chartwells Higher Education Dining Services; Asheville (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free shift meal

Paid time off

Annual pay review

Training & dev

Retirement plan

Shopping program

Health program

Discount marketplace

Identity protection

Pet insurance

Voluntary benefits

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Commuter benefits

Employee assistance

FSA

Job summary

Chartwells Higher Education Dining Services in Asheville, NC seeks a shift supervisor to direct the activities of associates during a specific shift and ensure daily tasks align with policy and quality standards. You will train staff, create schedules, evaluate performance, and act as contact for requests.

The role requires full-time availability including nights and weekends, with a focus on safety, teamwork, and service excellence.

Qualifications

• Previous supervisory or lead experience preferred.
• Must be available to work full‑time shifts, including nights and weekends.
• Excellent communication and problem‑solving skills.
• Ability to build positive relationships with a diverse group of associates.

Responsibilities

• Direct the activities of associates during a specific shift and oversee that assigned job expectations are completed while policy and procedure is maintained.
• Provide training and create work schedules.
• Evaluate the performance of workers, reward high performers and discipline employees who fail to meet reasonable standards of work performance.
• Prepare production or sales reports for management and ensure the unit meets expectations for quality, productivity and safety.
• Act as contact person for employees with complaints or requests for time off.

Skills

Supervisory exp

Communication skills

Problem-solving

Relationship building

Job description

Chartwells Higher Education Dining Services in Asheville, NC seeks a shift supervisor to direct the activities of associates during a specific shift and ensure daily tasks align with policy and quality standards. You will train staff, create schedules, evaluate performance, and act as contact for requests.

The role requires full-time availability including nights and weekends, with a focus on safety, teamwork, and service excellence.