Shift Leader – Training & Guest Experience

McDonald's; Lacey (WA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Healthcare

Paid time off

Tuition reimbursement

Training & advancement

Employee discounts

401(k) matching

Free meals

Job summary

McDonald’s in Washington state is seeking a Certified Shift Manager to lead shifts, train crew members, uphold food safety and guest satisfaction standards, and ensure smooth restaurant operations. You will delegate tasks, monitor performance, coach staff, and collaborate with the General Manager to drive quality, speed, and accuracy during peak hours.

The role is full-time with competitive pay and a comprehensive benefits package including healthcare, paid time off, tuition reimbursement, and

Qualifications

• Demonstrated leadership and team motivation
• Strong customer service orientation
• Ability to communicate clearly under pressure

Responsibilities

• Lead a shift, includingEmployee Training, Food & Restaurant Safety, and Guest Satisfaction
• Delegate tasks to Crew Members and maintain shift targets
• Support the Assistant/General Manager to achieve restaurant performance and quality standards in kitchen, people, and service areas

Skills

Leadership

Customer service

Communication

Training & coaching

Safety awareness

Job description

McDonald’s in Washington state is seeking a Certified Shift Manager to lead shifts, train crew members, uphold food safety and guest satisfaction standards, and ensure smooth restaurant operations. You will delegate tasks, monitor performance, coach staff, and collaborate with the General Manager to drive quality, speed, and accuracy during peak hours.

The role is full-time with competitive pay and a comprehensive benefits package including healthcare, paid time off, tuition reimbursement, and