Shift Leader (SW 89th & Penn)

Goodwill Central Oklahoma; Oklahoma City (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is searching for a Shift Leader to support store management and enhance customer service. This role involves training staff, managing cash registers, and ensuring safety compliance. As part of a mission-driven organization, you'll contribute to meaningful community programs while developing your leadership skills in a dynamic retail environment. If you're passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Prior retail or customer service experience preferred.
• 6 months supervisory experience preferred.
• Ability to speak, read, and write English.

Responsibilities

• Assist store management in daily responsibilities.
• Provide excellent customer service and train employees.
• Conduct store monthly safety inspections.

Skills

Customer service skills

Excellent communication skills

Attention to detail

Organizational skills

Problem-solving skills

Math skills

Time management

Education

High School diploma or GED

Tools

Microsoft Office

Job description

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Goodwill Central Oklahoma is seeking individuals to help grow our mission - We help people overcome challenges to employment. Working at Goodwill is more than a job. Joining our team is a chance to do good for yourself and the community. With our community’s donations and contract services, we generate the money needed to support our programs, which provide training and supportive services to individuals seeking greater independence.

We invite you to take the first step in making a difference by applying to a position with Goodwill.

Starting Pay: $16.10/hour plus Benefits

JOB SUMMARY: To assist store management in daily responsibilities.

Direct Reports: Store Associates

Essential Job Functions

1. Punctual and dependable attendance.
2. Provide excellent customer service and train employees in customer/contributor service skills.
3. Assist in preparation of daily reports.
4. Open and close cash registers, perform tasks such as counting money, separating charge slips, and balancing cash drawers.
5. Assist in sales and processing of items.
6. Conduct store monthly safety inspections with Store Manager to identify hazards.
7. Maintain safety log and coordinate safety drills.
8. Attend training as required.
9. Abide by policies and procedures set by the agency.
10. Review and familiarize with safety policies, attend safety training, and report unsafe conditions.

Additional Responsibilities

• Perform other duties and projects as required by management.

Qualifications

• High School diploma or GED preferred.
• Prior retail or customer service experience preferred.
• 6 months supervisory experience preferred.
• Ability to speak, read, and write English.
• Reliable transportation and communication required.

Core Competencies

• Live the Values
• Results Driven
• Customer Focus
• Communication
• Job Skills Knowledge

Knowledge, Skills, And Abilities

• Attention to detail
• Excellent communication skills
• Strong organizational skills
• Customer service skills
• Interpersonal skills
• Math skills
• Time management
• Problem-solving skills
• Proficiency in Microsoft Office
• CPR and First Aid certifications (must be able to complete and maintain)

Physical Requirements

• Standing, walking, bending, reaching, occasional squatting, kneeling, and stooping.
• Push, pull, and lift up to 50 pounds with assistance.
• Operate a computer, handle textiles and donated goods.

Work Environment

• Climate-controlled retail environment with exposure to dust, mold, dirt, pollen, and extreme temperatures.
• Availability for days, evenings, weekends, holidays, and occasional overtime.
• Work 40+ hours when required.
• Moderate noise level.

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Strategy/Planning and Information Technology

Industries: Non-profit Organizations