Shift Leader - Rockville Centre

YAAAS Holding; Rockville (MD); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Discounts

Flexible schedules

Paid training

Job summary

YAAAS TEA is seeking a dynamic Shift Supervisor to lead daily operations, opening and closing routines, and ensure outstanding customer service. You will work closely with the Store Manager to hit sales goals, manage inventory, and maintain a clean, inviting cafe.

Requirements include a high school diploma or equivalent (associate or bachelor’s preferred), 1–2 years supervising in food service or retail, strong communication and organizational skills, and availability for varied shifts.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in business, hospitality, or related fields preferred.
• 1-2 years of supervisory experience in food service or retail.
• Proven ability to lead and inspire a team to meet sales goals and provide exceptional customer service.
• Exceptional communication and interpersonal skills for effective customer, employee, and management interactions.
• Strong organizational skills to handle multiple priorities in a fast-paced environment.
• Availability to work across various shifts, including early mornings, evenings, weekends, and holidays.
• Strong coffee and tea preparation foundation and enthusiasm for delivering high-quality food and beverage options.

Responsibilities

• Lead day-to-day operations at YAAAS TEA, which encompasses both opening and closing routines.
• Provide outstanding customer service, addressing and resolving concerns swiftly and efficiently.
• Train, mentor, and inspire team members to serve top-notch beverages and food items in line with YAAAS TEA's high standards.
• Oversee inventory management tasks, such as ordering supplies, monitoring stock levels, and performing inventory audits.
• Uphold health and safety regulations to ensure a clean and organized cafe environment.
• Analyze sales and customer flow data to pinpoint improvement opportunities, devising strategies to boost sales and enhance customer retention.
• Support the Store Manager with various administrative duties, including scheduling, managing payroll, and overseeing team performance.

Skills

Supervisory leadership

Customer service

Communication skills

Organizational skills

Education

High school diploma or equivalent

Associate's/Bachelor's in business/hospitality (preferred)

Job description

We are searching for a dynamic and seasoned Shift Supervisor to enhance our team at YAAAS TEA . Your core responsibility will be to guide the daily activities within our establishment, guaranteeing that our clientele experiences unparalleled service and steering the team towards achieving excellence during your designated shifts. Collaborating closely with the Store Manager, you will play a pivotal role in hitting sales goals, overseeing inventory management, and ensuring our cafe remains a pristine and inviting space for everyone.

What You’ll Do

Lead the day-to-day operations at YAAAS TEA, which encompasses both opening and closing routines.

Commit to providing outstanding customer service, addressing and resolving any concerns swiftly and efficiently.

Train, mentor, and inspire team members to serve top-notch beverages and food items in line with YAAAS TEA's high standards.

Oversee inventory management tasks, such as ordering supplies, monitoring stock levels, and performing inventory audits.

Uphold health and safety regulations to ensure a clean and organized cafe environment.

Analyze sales and customer flow data to pinpoint improvement opportunities, devising strategies to boost sales and enhance customer retention.

Support the Store Manager with various administrative duties, including scheduling, managing payroll, and overseeing team performance.

Who You Are

A high school diploma or equivalent is required; an associate's or bachelor’s degree in business, hospitality, or related fields is preferred.

A minimum of 1-2 years of supervisory experience in the food service or retail sectors.

Proven ability to lead and inspire a team to meet sales goals and provide exceptional customer service.

Exceptional communication and interpersonal skills for effective customer, employee, and management interactions.

Strong organizational skills, handling multiple priorities in a fast-paced environment.

Availability to work across various shifts, including early mornings, evenings, weekends, and holidays.

A strong coffee and tea preparation foundation and enthusiasm for delivering high-quality food and beverage options.

Working Conditions

Be prepared to stand for long periods, lift up to 30 pounds, and thrive in a lively environment.

We Offer

Competitive Salary: From $19.00 per hour

Work-Life Balance: Flexible schedules with 22 – 42 expected hours per week.

Employee Perks: Enjoy discounts, flexible schedules, and paid training.

At YAAAS TEA, we are always on the lookout for passionate tea lovers who are eager to contribute to our brand's vision. We're more than just a business - we're a community. Every cup we pour is filled with not just the finest quality tea, but also the warmth and dedication of our enthusiastic team.