Shift Leader: Restaurant Ops & Guest Experience

Piece of Cake Inc.; Memphis (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A prominent fast-food franchise in Memphis is seeking a Team Leader to assist with the restaurant's day-to-day operations. The role requires ensuring exceptional guest service and effective shift management, including training and coaching staff. Preferred candidates will have prior restaurant experience and the ability to communicate effectively in a fast-paced environment. The position demands reliability and attendance, along with the willingness to complete formal training courses as required. This opportunity promises a rewarding work environment focused on hospitality and team collaboration.

Qualifications

• Ability to complete formal Shift Leader classes provided by the Corporate Training Department.

Responsibilities

• Assist the General Manager and Assistant Manager in daily operations.
• Ensure compliance with food standards and quality.
• Train and coach hourly team members during shifts.
• Maintain administrative and financial records.

Skills

Ability to work in a fast-paced environment

Ability to clearly communicate

Ability to multitask

Excellent attendance and punctuality

Reliable transportation

Education

Restaurant experience highly preferred

Job description

A prominent fast-food franchise in Memphis is seeking a Team Leader to assist with the restaurant's day-to-day operations. The role requires ensuring exceptional guest service and effective shift management, including training and coaching staff. Preferred candidates will have prior restaurant experience and the ability to communicate effectively in a fast-paced environment. The position demands reliability and attendance, along with the willingness to complete formal training courses as required. This opportunity promises a rewarding work environment focused on hospitality and team collaboration.