Shift Leader - Restaurant Ops & Guest Experience

Huddle House; Forest (VA); On-site; USD 17,908 - 20,664; Full time

Job summary

A popular restaurant franchise in Virginia is seeking a Shift Manager to oversee daily operations and ensure customer satisfaction. Responsibilities include managing shifts, handling customer complaints, and maintaining cleanliness and standards. The ideal candidate should have previous restaurant experience and effective communication skills. This position offers a competitive hourly wage ranging from $13.00 to $15.00.

Qualifications

• Previous restaurant experience required.
• Ability to cover all shifts during normal operation.
• Ability to communicate effectively with all hourly associates.

Responsibilities

• Manage each shift and resolve issues like tardy employees and customer complaints.
• Complete daily paperwork for unit's profitability.
• Maintain cleanliness and sanitation standards.
• Train staff on POS systems and operations.
• Ensure customer satisfaction during visits.
• Represent the company professionally.

Skills

Effective communication

Customer service

Teamwork

Job description

A popular restaurant franchise in Virginia is seeking a Shift Manager to oversee daily operations and ensure customer satisfaction. Responsibilities include managing shifts, handling customer complaints, and maintaining cleanliness and standards. The ideal candidate should have previous restaurant experience and effective communication skills. This position offers a competitive hourly wage ranging from $13.00 to $15.00.