Shift Leader - Restaurant Experience Required (DAY SHIFT)

Jersey Mike's Subs; Collierville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Jersey Mike’s Subs is seeking an experienced Shift Leader to manage a day shift in a fast-paced restaurant. The role focuses on leading the team, ensuring top-notch customer service, and upholding Jersey Mike’s standards throughout all tasks.

The ideal candidate brings prior restaurant leadership experience, the ability to coach staff, and a proactive, calm presence to keep the operation running smoothly and safely.

Qualifications

• Previous restaurant experience is required.
• Previous shift leader, key holder, supervisor, or restaurant leadership experience is strongly preferred.
• Must be dependable and able to work scheduled shifts consistently.

Responsibilities

• Lead and motivate team members during daily shifts.
• Provide friendly, fast, and accurate customer service.
• Ensure sandwiches and other menu items are prepared according to Jersey Mike’s standards.
• Assign tasks and keep team members productive throughout the shift.
• Maintain a clean, organized, and food-safe restaurant.
• Handle opening and/or closing shift responsibilities.
• Assist with cash handling and register procedures.
• Monitor food quality, portioning, and product freshness.
• Help train and develop new and existing team members.
• Handle customer concerns professionally.
• Support management with inventory, prep, and daily restaurant operations.
• Set the example for teamwork, urgency, cleanliness, and hospitality.

Skills

Leadership

Customer service

Team motivation

Communication

Job description

Experienced Shift Leader – Jersey Mike’s Subs

Jersey Mike’s Subs is hiring an experienced Shift Leader for our day shift!

We’re looking for a dependable, energetic, and experienced restaurant professional who knows how to lead a team, provide outstanding customer service, and keep a busy restaurant running smoothly.

Restaurant experience is required. This is a leadership position, so we are looking for someone who is comfortable taking charge, coaching team members, maintaining high standards, and leading by example.

Responsibilities

• Lead and motivate team members during daily shifts
• Provide friendly, fast, and accurate customer service
• Ensure sandwiches and other menu items are prepared according to Jersey Mike’s standards
• Assign tasks and keep team members productive throughout the shift
• Maintain a clean, organized, and food-safe restaurant
• Handle opening and/or closing shift responsibilities
• Assist with cash handling and register procedures
• Monitor food quality, portioning, and product freshness
• Help train and develop new and existing team members
• Handle customer concerns professionally
• Support management with inventory, prep, and daily restaurant operations
• Set the example for teamwork, urgency, cleanliness, and hospitality

Requirements

• Previous restaurant experience is required
• Previous shift leader, key holder, supervisor, or restaurant leadership experience is strongly preferred
• Must be dependable and able to work scheduled shifts consistently
• Strong communication and leadership skills
• Comfortable working in a fast-paced restaurant environment
• Positive attitude and strong work ethic
• Ability to coach and hold team members accountable
• Must understand the importance of food safety and restaurant cleanliness
• Ability to stand for extended periods and perform normal restaurant duties

What We’re Looking For

The right candidate is someone who doesn’t need to be constantly supervised. You see what needs to be done, take initiative, and help your team succeed. You understand that great leadership means working alongside your team while also making sure standards are being met.

If you have restaurant experience, enjoy working with people, and are ready to take on a leadership role with Jersey Mike’s Subs, we’d love to hear from you.