Shift Leader - Restaurant 205548 - 13101 New Halls Ferry Rd., Florissant, MO 63033

Church's Chicken; Florissant (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading restaurant chain is seeking a Shift Leader to oversee team performance and ensure exceptional customer service. The role involves coaching team members, ensuring compliance with safety and operational standards, and maintaining a positive dining experience. Ideal candidates will possess strong leadership skills and a commitment to food safety.

Qualifications

• Must be at least 18 years of age.
• High school diploma or G.E.D. is highly recommended.
• ServSafe food safety training is highly recommended.

Responsibilities

• Monitor and ensure prompt, friendly, and courteous customer service.
• Ensure that prepared job assignments and activities are carried out by Team Members.
• Demonstrate proper procedures for Team Members to follow.

Skills

Customer Service

Leadership

Food Safety

Education

High School Diploma or G.E.D.

ServSafe Food Safety Training

Job description

Reports To (Title):

Restaurant General Manager

Department:

Field Operations

Job Summary:

To serve as a restaurant leader and ensure that Team Members on shift are provided with the proper coaching, training, and development necessary to provide an outstanding customer experience at Church’s. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

Key Duties/Responsibilities:

• Monitor and ensure prompt, friendly, and courteous customer service.
• Monitor and ensure all Church’s menu products are prepared and served according to standard procedures.
• Ensure that prepared job assignments and activities are carried out by Team Members.
• Assist Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrate proper procedures for Team Members to follow.
• Ensure that safety and security policies and procedures are enforced.
• Monitor and perform opening and closing duties as required on the Shift Awareness Checklists.
• Follow and ensure the use of proper product procedures for preparation of all menu items.
• Follow procedures for receiving, handling, and storage of food products, including proper rotation and icing procedures.
• Maintain professional and ethical leadership behaviors at all times.
• Ensure on-time attendance by each employee for their shift.
• Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• Must be at least 18 years of age.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe food safety training is highly recommended.

Position Qualifications/Functional Skills:

• Complete Weekly Sales Report, Bank deposit slips, the Cash and Inventory worksheet, and other forms as required for the shift, ensuring accuracy.
• Enter inventory and payroll data into the POS system, as required.
• Ensure the restaurant polls nightly by correctly closing down the POS system.
• Adhere to established cash handling and security procedures, including cash sales counts, drawer bank counts, drawer assignments, POS deletions, over-rings, voids, large bill drops, and maintaining cash levels in the drawer.
• Possess a valid Driver’s License, have access to an automotive vehicle during shifts, and possess proof of insurance on the vehicle.
• Successfully complete the Shift Leader certification program.

Church's offers a fun, fast-paced career with opportunities for advancement. We make real comfort food that makes a difference in people's lives. For over 60 years, our restaurant has been a place where hardworking people can get ahead and do amazing things by serving others.

Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor prohibited by law.