Shift Leader - Restaurant 205426 - 1486 Getwell Rd., Memphis, TN 38111

Church's Chicken; Memphis (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Restaurant Leader to ensure an exceptional customer experience. This role involves coaching and training team members, maintaining compliance with operational policies, and overseeing daily restaurant activities. You will play a crucial role in ensuring food safety and quality while fostering a positive work environment. If you thrive in a fast-paced setting and are passionate about leading a team, this opportunity offers a pathway for growth in the food service industry.

Qualifications

• Must be at least 18 years old.
• Complete Weekly Sales Reports and ensure accuracy.

Responsibilities

• Monitor and ensure prompt, friendly, and courteous customer service.
• Assist Team Members to maintain a clean restaurant.

Skills

Customer Service

Leadership

Food Safety

Cash Handling

Inventory Management

Education

High School Diploma or G.E.D.

ServSafe Food Safety Training

Tools

POS System

Job description

Reports To (Title):

Restaurant General Manager

Department:

Field Operations

Job Summary:

To serve as a restaurant leader and ensure that Team Members on shift are provided with the proper coaching, training, and development necessary to provide an outstanding customer experience at Church's. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

Key Duties/Responsibilities:

• Monitor and ensure prompt, friendly, and courteous customer service.
• Monitor and ensure all Church's menu products are prepared and served according to standard procedures.
• Ensure that job assignments and activities are carried out by Team Members.
• Assist Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrate proper procedures for Team Members to follow.
• Enforce safety and security policies and procedures.
• Perform opening and closing duties as required on the Shift Awareness Checklists.
• Follow proper procedures for the preparation of all menu items.
• Follow procedures for receiving, handling, and storing food products, including proper rotation and icing procedures.
• Maintain professional and ethical leadership behaviors at all times.
• Ensure on-time attendance by each employee for the shift.
• Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• Must be at least 18 years old.
• High school diploma or G.E.D. highly recommended.
• ServSafe food safety training highly recommended.

Position Qualifications/Functional Skills:

• Complete Weekly Sales Report, Bank deposit slips, Cash and Inventory worksheet, and other required forms, ensuring accuracy.
• Enter inventory and payroll data into the POS system as required.
• Ensure nightly POS system shutdown and polling of the restaurant.
• Adhere to cash handling and security procedures, including cash sales counts, drawer bank counts, POS deletions, over-rings, voids, large bill drops, and cash levels.
• Possess a valid Driver's License, have access to a vehicle during shifts, and provide proof of insurance.
• Successfully complete the Shift Leader certification program.

Church's offers a fun, fast-paced career with opportunities for growth. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, age, disability, or genetic information.