Shift Leader - Restaurant 200911 - 4256 Buena Vista Road, Columbus, GA 31907

Church's Chicken; Columbus (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a restaurant leader where you will inspire and guide Team Members to deliver exceptional customer experiences. This role is crucial in ensuring compliance with company policies, maintaining high standards of food safety, and fostering a positive work environment. You will monitor service quality, assist in training, and lead by example, all while ensuring the restaurant operates smoothly. This is an exciting opportunity to grow your leadership skills in a fast-paced environment and make a significant impact on customer satisfaction and team success. If you are passionate about food service and team development, this position is perfect for you.

Qualifications

• Must be at least 18 years old and possess a high school diploma or G.E.D.
• ServSafe food safety training and Shift Leader certification are highly recommended.

Responsibilities

• Ensure prompt and courteous customer service while monitoring team performance.
• Assist team members in preparing quality products and maintaining cleanliness.

Skills

Customer Service

Food Safety

Team Leadership

Cash Handling

Inventory Management

Education

High School Diploma or G.E.D.

ServSafe Certification

Tools

POS System

Bank Deposit Slips

Job description

Reports To (Title): Restaurant General Manager

Department: Field Operations

Job Summary: To serve as a restaurant leader and ensure that Team Members on shift are provided with the proper coaching, training, and development necessary to provide an outstanding customer experience at Church’s. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

Key Duties/Responsibilities:

• Monitors and ensures prompt, friendly, and courteous customer service.
• Monitors and ensures all Church’s menu products are prepared and served according to standard procedures.
• Ensures that prepared job assignments and activities are carried out by Team Members.
• Assists Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrates proper procedures for Team Members to follow.
• Ensures that safety and security policies and procedures are enforced.
• Monitors and performs opening and closing duties as required on the Shift Awareness Checklists.
• Follows and ensures the use of proper product procedures for preparation of all menu items.
• Follows procedures for receiving, handling, and storage of food products. Follows proper rotation and icing procedures.
• Maintains professional and ethical leadership behaviors at all times.
• Ensures on-time attendance by each employee for shift.
• Performs other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• Must be at least 18 years of age.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe food safety training is highly recommended.

Position Qualifications/Functional Skills:

• Completes Weekly Sales Report, Bank deposit slips, the Cash and Inventory worksheet, and other forms as required for the shift. Ensures accuracy of paperwork.
• Enters inventory and payroll, as required, into the POS system.
• Ensures the restaurant polls nightly by the correct closedown of the POS system.
• Ensures adherence to established cash handling and security procedures, including but not limited to, cash sales counts, drawer bank counts, drawer assignments, POS deletions, over-rings, and voids, large bill drops, and cash levels in the drawer.
• Must possess a valid Driver’s License, have access to an automotive vehicle during shifts, and possess proof of insurance on the vehicle.
• Must successfully complete the Shift Leader certification program.