Shift Leader - Restaurant 200816 - 601 Terry Parkway, Gretna, LA 70056

Church's Chicken; Gretna (LA); On-site; USD 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Restaurant Leader to guide their team in delivering exceptional customer experiences. This role involves coaching, training, and ensuring compliance with company policies while maintaining high standards of service and product quality. You will oversee daily operations, enforce safety protocols, and support team members in their roles. Join a fun, fast-paced environment with opportunities for growth and development, where your leadership will directly impact the success of the restaurant.

Qualifications

• Must be at least 18 years old.
• Complete Weekly Sales Report and ensure accuracy.

Responsibilities

• Monitor and ensure prompt, friendly customer service.
• Assist Team Members in preparing quality products.

Skills

Customer Service

Leadership

Food Safety

Cash Handling

Inventory Management

Education

High School Diploma or G.E.D.

ServSafe Food Safety Training

Tools

POS System

Job description

Reports To (Title):

Restaurant General Manager

Department:

Field Operations

Job Summary:

To serve as a restaurant leader and ensure that Team Members on shift are provided with the proper coaching, training, and development necessary to provide an outstanding customer experience at Church's. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

Key Duties/Responsibilities:

• Monitor and ensure prompt, friendly, and courteous customer service.
• Ensure all Church's menu products are prepared and served according to standard procedures.
• Ensure that assigned duties and activities are carried out by Team Members.
• Assist Team Members in preparing quality products, providing service, and maintaining cleanliness.
• Demonstrate proper procedures for Team Members to follow.
• Enforce safety and security policies and procedures.
• Perform opening and closing duties as required on the Shift Awareness Checklists.
• Follow proper procedures for the preparation of all menu items.
• Follow procedures for receiving, handling, and storing food products, including proper rotation and icing procedures.
• Maintain professional and ethical leadership behaviors at all times.
• Ensure on-time attendance of employees for shifts.
• Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• Must be at least 18 years old.
• High school diploma or G.E.D. highly recommended.
• ServSafe food safety training highly recommended.

Position Qualifications/Functional Skills:

• Complete Weekly Sales Report, Bank deposit slips, Cash and Inventory worksheet, and other required forms; ensure accuracy.
• Enter inventory and payroll data into the POS system as required.
• Ensure nightly POS system shutdown for accurate restaurant polling.
• Adhere to cash handling and security procedures, including sales counts, drawer bank counts, POS deletions, over-rings, voids, large bill drops, and cash levels.
• Possess a valid Driver's License, access to a vehicle during shifts, and proof of insurance.
• Successfully complete the Shift Leader certification program.

Church's offers a fun, fast-paced career with opportunities for growth. We are committed to equal employment opportunity without regard to race, color, religion, sex, national origin, age, disability, or genetic information.