Shift Leader - Restaurant 200774 - 3149 Perkins Road, Memphis, TN 38118

Church's Chicken; Memphis (TN); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated restaurant leader to ensure exceptional customer service and team development. This role involves coaching team members, maintaining food safety standards, and ensuring compliance with company policies. The ideal candidate will thrive in a fast-paced environment and be committed to delivering an outstanding customer experience. If you're passionate about leadership and operational excellence, this opportunity offers a pathway for growth and advancement in a dynamic setting.

Qualifications

• Must be at least 18 years old.
• Complete Weekly Sales Reports and ensure accuracy.

Responsibilities

• Monitor and ensure prompt, friendly, and courteous customer service.
• Assist Team Members to prepare quality products and maintain cleanliness.

Skills

Customer Service

Team Leadership

Food Safety

Cash Handling

Education

High School Diploma or G.E.D.

ServSafe Food Safety Training

Tools

POS System

Job description

Reports To (Title):

Restaurant General Manager

Department:

Field Operations

Job Summary:

To serve as a restaurant leader and ensure that Team Members on shift are provided with the proper coaching, training, and development necessary to provide an outstanding customer experience at Church's. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

Key Duties/Responsibilities:

• Monitor and ensure prompt, friendly, and courteous customer service.
• Ensure all Church's menu products are prepared and served according to standard procedures.
• Ensure that assigned tasks and activities are carried out by Team Members.
• Assist Team Members as necessary to prepare quality products, provide service, and maintain cleanliness.
• Demonstrate proper procedures for Team Members to follow.
• Enforce safety and security policies and procedures.
• Perform opening and closing duties as required on the Shift Awareness Checklists.
• Follow proper procedures for the preparation of all menu items.
• Follow procedures for receiving, handling, and storing food products, including proper rotation and icing procedures.
• Maintain professional and ethical leadership behaviors at all times.
• Ensure on-time attendance by each employee for their shift.
• Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• Must be at least 18 years old.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe food safety training is highly recommended.

Position Qualifications/Functional Skills:

• Complete Weekly Sales Reports, Bank deposit slips, Cash and Inventory worksheets, and other required forms for the shift, ensuring accuracy.
• Enter inventory and payroll data into the POS system as required.
• Ensure proper nightly closing of the POS system.
• Adhere to cash handling and security procedures, including sales counts, drawer management, POS adjustments, and cash level monitoring.
• Possess a valid Driver's License, have access to a vehicle during shifts, and proof of insurance.
• Successfully complete the Shift Leader certification program.

Church's offers a dynamic, fast-paced career environment with opportunities for growth. We are committed to equal employment opportunity, making employment decisions without regard to race, color, religion, sex, national origin, age, disability, or genetic information.