Shift Leader - Restaurant 200771 - 2405 Airway Blvd, Memphis, TN 38114

Church's Chicken; Memphis (TN); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player seeks a Restaurant Leader to guide Team Members in delivering exceptional customer experiences. This role involves ensuring compliance with operational standards, training staff, and maintaining a clean and safe environment. The position offers a dynamic work atmosphere with opportunities for growth and development. Ideal candidates will possess strong leadership skills, a commitment to customer service, and a passion for food safety. If you are ready to lead a team in a fast-paced setting and make a positive impact, this is the perfect opportunity for you.

Qualifications

• Must be at least 18 years old.
• ServSafe food safety training is highly recommended.

Responsibilities

• Monitor and ensure prompt, friendly, and courteous customer service.
• Assist Team Members to prepare quality products and maintain a clean restaurant.
• Enforce safety and security policies and procedures.

Skills

Customer Service

Food Safety

Leadership

Cash Handling

Education

High School Diploma or G.E.D.

ServSafe Certification

Tools

POS System

Job description

Reports To (Title):

Restaurant General Manager

Department:

Field Operations

Job Summary:

To serve as a restaurant leader and ensure that Team Members on shift are provided with proper coaching, training, and development necessary to deliver an outstanding customer experience at Church's. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.

Key Duties/Responsibilities:

• Monitor and ensure prompt, friendly, and courteous customer service.
• Ensure all Church's menu products are prepared and served according to standard procedures.
• Ensure that job assignments and activities are carried out by Team Members.
• Assist Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrate proper procedures for Team Members to follow.
• Enforce safety and security policies and procedures.
• Perform opening and closing duties as required on the Shift Awareness Checklists.
• Follow proper procedures for the preparation of all menu items.
• Follow procedures for receiving, handling, and storing food products, including proper rotation and icing procedures.
• Maintain professional and ethical leadership behaviors at all times.
• Ensure on-time attendance of each employee for the shift.
• Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• Must be at least 18 years old.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe food safety training is highly recommended.

Position Qualifications/Functional Skills:

• Complete Weekly Sales Report, Bank deposit slips, Cash and Inventory worksheet, and other shift forms; ensure accuracy.
• Enter inventory and payroll data into the POS system as required.
• Ensure nightly POS system shutdown for restaurant polling.
• Adhere to established cash handling and security procedures, including cash sales counts, drawer bank counts, POS deletions, over-rings, voids, large bill drops, and cash drawer levels.
• Possess a valid Driver's License, have access to a vehicle during shifts, and proof of insurance.
• Successfully complete the Shift Leader certification program.

Church's offers a fun, fast-paced career with opportunities for growth. We are committed to equal employment opportunity, making hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor protected by law.