Shift Leader (Reno & Air Depot)

Goodwill Industries of Central Oklahoma,; Midwest City (OK); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical

Vision

Life

401k

RISE program for career growth

Job summary

Goodwill Industries of Central Oklahoma is seeking a motivated individual to assist in daily management responsibilities at our store. Key tasks include providing excellent customer service, training store associates, and handling cash register operations.

The ideal candidate should have a High School degree or GED and prior retail experience. This position requires physical ability and reliable transportation.

Join our mission to help others gain the skills needed for personal and career growth while working in a supportive environment.

Qualifications

• High School degree or GED preferred.
• Prior retail or customer service experience preferred.
• 6 months supervisory experience preferred.
• Ability to speak, read and write English required.
• Reliable transportation and communication are required.

Responsibilities

• Assist store management with daily management responsibilities.
• Provide excellent customer service and train store associates.
• Open and close cash registers, managing money and charge slips.
• Conduct monthly safety inspections.
• Maintain safety logs and coordinate drills.

Skills

Customer service

Supervisory experience

Organizational skills

Microsoft Office proficient

Education

High School degree or GED

Job description

Starting Pay

• Medical
• Vision
• Life
• 401k
• All employees are eligible for the RISE program at Goodwill. RISE helps employees gain the skills they need for personal and career growth through career guidance, job training, and support for life's challenges.

JOB SUMMARY

To assist the store management in daily management responsibilities.

Direct Reports

Store Associates

ESSENTIAL JOB FUNCTIONS

• Punctual and dependable attendance.
• Provide excellent customer service and train employees in customer / contributor service skills.
• Assist in preparation of daily reports.
• Open and close cash registers, performing tasks such as counting money, separating charge slips and balancing cash drawers.
• Assist in sales and processing of items.
• Conduct store monthly safety inspections in conjunction with Store Manager to identify any potential hazards.
• Maintain safety log and coordinates safety drills.
• Attend training as required.
• Abide by the policies and procedures as set forth by the agency.
• Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.

ADDITIONAL RESPONSIBILITIES

• Perform other duties and projects as required by management.

QUALIFICATIONS

• High School degree or GED, preferred.
• Prior retail experience or customer service/relations experience preferred.
• 6 months supervisory experience, preferred.
• Ability to speak, read and write the English language.
• Reliable transportation and communication, required.

CORE COMPETENCIES

• Live the Values
• Results Driven
• Customer Focus
• Communication

KNOWLEDGE, SKILLS, AND ABILITIES

• High level of attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to work on several projects at once.
• Strong sense of internal and external customer service.
• Good interpersonal skills: able to work well with a wide range of people.
• Strong time management skills and demonstrate adherence to timelines and schedules.
• Good problem-solving skills.
• Proficiency in Microsoft Office products such as Word, Excel, PowerPoint and Outlook.
• Ability to complete and maintain:
  • CPR and First Aid certifications

PHYSICAL REQUIREMENTS

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This work is physical and requires the following activities: Standing, walking, twisting, bending, grabbing and reaching for long periods of time; occasional squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• The ability to push, pull and lift up to 50 pounds, or more with assistance.
• Employee is required to operate a computer, and handle textiles and donated goods. The employee must be able to move stock onto or off shelves.

WORK ENVIRONMENT

• Works in climate controlled retail or production environment most of time but will be exposed to airborne particles such as dust, mold, dirt and pollen as well as extreme heat and cold.
• Must be available to work during operating hours as needed for business operations. Work schedule may include days, evenings, weekends, holidays and blackout periods which may vary from week to week as well as occasional overtime when approved by management.
• Works 40 hours per week or more when required.

NOTE

The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.