Shift Leader (Danforth & Santa Fe)

Goodwill Central Oklahoma; Edmond (OK); On-site; USD 19,150 - 27,274; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401k

RISE program for employee growth

Job summary

A community-focused non-profit organization in Edmond, Oklahoma, is seeking a dedicated individual for a full-time entry-level position to assist in daily store management responsibilities. The ideal candidate will provide outstanding customer service, train new employees, and ensure compliance with safety and operational procedures. Strong communication and problem-solving skills are essential. The role offers a starting pay of $16.85 per hour plus benefits.

Qualifications

• Reliable transportation and communication required.
• Ability to speak, read, and write English.

Responsibilities

• Assist the store management in daily responsibilities.
• Provide training to employees in customer service skills.
• Conduct store safety inspections and maintain logs.

Skills

Attention to detail

Verbal and written communication

Organizational skills

Customer service

Time management

Problem-solving

Education

High School degree or GED

Prior retail experience

6 months supervisory experience

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Starting Pay

• $16.85/ hour plus Benefits

Benefits

• Medical
• Dental
• Vision
• Life
• 401k
• All employees are eligible for the RISE program at Goodwill. RISE helps employees gain the skills they need for personal and career growth through career guidance, job training, and support for life’s challenges.

JOB SUMMARY

To assist the store management in daily management responsibilities.

DIRECT REPORTS

Store Associates

ESSENTIAL JOB FUNCTIONS

• Punctual and dependable attendance.
• Provide excellent customer service and train employees in customer / contributor service skills.
• Assist in preparation of daily reports.
• Open and close cash registers, performing tasks such as counting money, separating charge slips and balancing cash drawers.
• Assist in sales and processing of items.
• Conduct store monthly safety inspections in conjunction with Store Manager to identify any potential hazards.
• Maintain safety log and coordinates safety drills.
• Attend training as required.
• Abide by the policies and procedures as set forth by the agency.
• Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.

ADDITIONAL RESPONSIBILITIES

• Perform other duties and projects as required by management.

QUALIFICATIONS

• High School degree or GED, preferred.
• Prior retail experience or customer service/relations experience preferred.
• 6 months supervisory experience, preferred.
• Ability to speak, read and write the English language.
• Reliable transportation and communication, required.

CORE COMPETENCIES

To perform the job successfully, an individual should demonstrate the following:

• Live the Values
• Results Driven
• Customer Focus
• Communication
• Job Skills Knowledge

KNOWLEDGE, SKILLS, AND ABILITIES

• High level of attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to work on several projects at once.
• Strong sense of internal and external customer service.
• Good interpersonal skills: able to work well with a wide range of people.
• Good math skills.
• Strong time management skills and demonstrate adherence to timelines and schedules.
• Good problem-solving skills.
• Proficiency in Microsoft Office products such as Word, Excel, PowerPoint and Outlook.
• Ability to complete and maintain:
• CPR and First Aid certifications

PHYSICAL REQUIREMENTS

• This work is physical and requires the following activities: Standing, walking, twisting, bending, grabbing and reaching for long periods of time; occasional squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• The ability to push, pull and lift up to 50 pounds, or more with assistance.
• Employee is required to operate a computer, and handle textiles and donated goods. The employee must be able to move stock onto or off shelves.

WORK ENVIRONMENT

• Works in climate controlled retail or production environment most of time but will be exposed to airborne particles such as dust, mold, dirt and pollen as well as extreme heat and cold.
• Must be available to work during operating hours as needed for business operations. Work schedule may include days, evenings, weekends, holidays and blackout periods which may vary from week to week as well as occasional overtime when approved by management.
• Works 40 hours per week or more when required.
• Moderate noise level.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Strategy/Planning and Information Technology
• Non-profit Organizations