Shift Leader (PM shift)

Insomnia Cookies LLC; Orlando (FL); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a dynamic and fun team as a PM Shift Leader at a vibrant bakery in Downtown Orlando. This role is perfect for those who thrive in a fast-paced environment and enjoy leading a team to deliver exceptional customer experiences. You will be responsible for overseeing bakery operations during your shift, ensuring quality service, and fostering a positive atmosphere. If you have a passion for cookies and a knack for leadership, this is an exciting opportunity to grow with a rapidly expanding company that values its employees and offers unique perks like daily pay and flexible schedules. Embrace the chance to make a difference in a beloved brand's journey!

Benefits

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability

Growth/promotion opportunities

Employee discount

FREE cookies with every shift

Qualifications

• 1+ year experience in customer service roles is required.
• Strong leadership and communication skills are essential.

Responsibilities

• Provide excellent customer service and maintain bakery operations.
• Lead the Cookie Crew and ensure a safe working environment.
• Manage cash handling and support store leadership.

Skills

Customer Service

Point of Sale Systems

Time Management

Communication Skills

Leadership

Detail Oriented

Ability to Lift 40 lbs

Job description

As aPM Shift Leaderat our Downtown Orlando store located at 131 N Orange Ave, Suite 101 Orlando, FL 32801, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

1. Flexible part-time work schedules
2. Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
3. Paid vacation and sick time off
4. Interactive training & mentorship
5. Pet insurance for your furry loved ones
6. Job stability with a rapidly growing and reputable company
7. Achievable growth/promotion opportunities
8. You get to work in a fun, exciting team environment
9. Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

1. Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
2. Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
3. Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
4. Support and work alongside the Cookie Crew
5. Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
6. Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

1. At least 1 year of working experience in a customer service focused role
2. Point of Sale systems experience
3. Schedule availability to work nights and weekend evening shifts
4. Outstanding communication, time management, and people skills
5. Outgoing/friendly/patient demeanor
6. Detail focused and results-oriented
7. Ability to lead-by-example and motivate others
8. Ability to lift up to 40 lbs.
9. Legally eligible to work in the United States
10. Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!