Shift Leader (PM shift)

Insomnia Cookies; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant and rapidly growing company as a PM Shift Leader in Downtown Orlando! This role is perfect for those who thrive in a fast-paced, fun environment and are passionate about delivering exceptional customer experiences. You will lead a dynamic team, ensuring smooth operations and high-quality service while enjoying unique perks like daily pay and paid vacation. If you have a knack for motivating others and a commitment to excellence, this opportunity is your chance to shine and grow within a supportive company culture.

Benefits

Pay-on-Demand

Paid vacation and sick time

Pet insurance

Job stability

Growth opportunities

Fun team environment

Qualifications

• 1+ years in customer service roles with leadership experience.
• Experience with Point of Sale systems and cash handling.

Responsibilities

• Provide excellent customer service and maintain bakery operations.
• Support leadership by training and coaching team members.

Skills

Customer Service

Point of Sale Systems

Communication Skills

Time Management

Leadership

Detail Focused

Job description

As a PM Shift Leader at our Downtown Orlando store located at 131 N Orange Ave, Suite 101 Orlando, FL 32801, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

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Who We Are!

Core Values

* Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)

* Paid vacation and sick time off

* Pet insurance for your furry loved ones

* Job stability with a rapidly growing and reputable company

* Achievable growth/promotion opportunities

* You get to work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

* Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries

* Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members

* Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices

* Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

* At least 1 year of working experience in a customer service focused role

* Point of Sale systems experience

* Schedule availability to work nights and weekend evening shifts

* Outstanding communication, time management, and people skills

* Detail focused and results-oriented

* Ability to lead-by-example and motivate others

* Ability to lift up to 40 lbs.

* Legally eligible to work in the United States

* Must be 18 years or older to be employed

About us:

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