Shift Leader: Pizza Kitchen Mastery & Customer Focus

Pizza Hut; Hickory (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Pizza Hut in Hickory, NC seeks a Shift Leader to guide daily operations, train team members, and uphold brand standards. You will lead service during shifts, drive performance, and maintain inventory with a focus on safety and customer satisfaction.

The role requires strong communication, teamwork, and a commitment to delivering fast, friendly service in a busy environment. Must Prince be able to manage staff, follow procedures, and represent the Pizza Hut brand with integrity.

Qualifications

• Must complete Pizza Hut training and follow brand standards.
• Lead and train team during shifts to ensure service excellence.
• Ensure safety, sanitation, and inventory accuracy.

Responsibilities

• Own and manage restaurant operations during shifts.
• Resolve customer complaints using BLAST.
• Ensure compliance with health and safety regulations.
• Staff scheduling and workload delegation.
• Maintain inventory and food orders.
• Provide excellent customer service and brand experience.

Skills

ServSafe Certified

Microsoft Office

Customer Service

Team Leadership

Communication

Education

MSM Courses 4-5

Tools

Hutlink

Learning Zone

Pizzapedia

Job description

Pizza Hut in Hickory, NC seeks a Shift Leader to guide daily operations, train team members, and uphold brand standards. You will lead service during shifts, drive performance, and maintain inventory with a focus on safety and customer satisfaction.

The role requires strong communication, teamwork, and a commitment to delivering fast, friendly service in a busy environment. Must Prince be able to manage staff, follow procedures, and represent the Pizza Hut brand with integrity.