Shift Lead (Wood Village, OR)

Wingmen V Llc; Wood Village (OR); On-site; USD 25,485 - 30,513; Part time

Job summary

Wingmen V Llc is seeking a capable team leader in Wood Village, OR. The role focuses on supporting management, ensuring guest satisfaction, and leading team performance during peak periods.

The ideal candidate must possess leadership abilities, strong communication skills, and at least two years of experience in a restaurant environment. The position includes opening and closing operations while meeting company objectives in a fast-paced setting.

Qualifications

• Leadership and facilitation abilities with fellow Team Members and management.
• Knowledgeable in all functional areas of restaurant operations.
• Superior verbal communication and interpersonal skills.

Responsibilities

• Ensure that 100% of table visits are performed and all Guest issues are resolved.
• Lead and coach Team Member performance.
• Open and close the restaurant, including all appropriate paperwork.

Skills

Leadership and facilitation abilities

Knowledgeable in restaurant operations

Verbal communication skills

Customer service orientation

Basic mathematical skills

Conflict management and problem-solving

Education

Minimum 21 years of age

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Job description

Job Details

• Location: 22849 NE Glisan St - Wood Village, OR 97060
• Salary Range: $18.50 - $22.15 hourly

Purpose

The purpose of this position is to provide additional support to the management team and allow for additional coverage during peak periods, or in the absence of a Manager.

Core Job Functions / Responsibilities

• Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift
• Lead and coach Team Member performance
• Positively impact the achievement of sales and profits in the restaurant
• Help provide support and direction for the Front of House and Heart of House Teams
• Open and close the restaurant, including all appropriate paperwork
• Run a mid‑shift
• Perform shift change, including all appropriate paperwork
• Break down cash drawers
• Perform safe audits
• Inspect credit cards
• Complete Manager Absolutes
• Perform Comps, Voids, and Discounts (CVDs) and Pull Backs
• Perform Server check‑outs
• Document shift highlights in the daily communication log
• Operational Readiness & Execution
• Perform Heart of House Line Checks
• Perform Bar Line Checks
• Perform Daily QSC
• Monitor food quality, labor, and safety throughout the shift
• Receive food orders, ensuring proper product, food quality, safety, and proper storage
• Receive liquor orders, ensuring proper products and proper storage
• Conduct Team Member pre‑shift meetings
• Perform figure eights during peak periods
• Address Guest complaints in the restaurant
• Assign cleaning duties to Team Members
• Manage labor on the shift
• Monitor Guest and Team Member safety and security
• Monitor Responsible Alcohol Service
• Other duties as assigned by supervisor

Qualifications

• Leadership and facilitation abilities with fellow Team Members and management
• Knowledgeable in all functional areas of restaurant operations
• Superior verbal communication and interpersonal skills
• Ability to give direction and execute team and company objectives
• Knowledgeable about current marketing initiatives and upcoming events to inform guests and Team Members
• Knowledgeable of proper sanitation, food safety, and security procedures
• Basic mathematical skills
• Knowledge of RAS (responsible alcohol service) procedures as defined by federal and state laws
• Knowledge of commonly ordered drinks and food items
• High degree of customer service orientation
• Operational knowledge and ability to resolve Guest issues
• Knowledge of all menu and drink items to ensure quality and coach others
• Conflict management, analytical, and high emotional intelligence to recognize and solve problems
• Ability to follow specific service time and guidelines while engaging Guests
• Ability to maintain a high pace and intensity for an extended period of time
• Reliability and dependability by adhering to a schedule and covering shifts when necessary
• Positive work relationship with management to achieve shift‑by‑shift results
• Ability to interact and communicate with Guests to monitor their needs throughout the shift

Preferred

• Prior experience managing others or at least two years of Buffalo Wild Wings experience
• Wing Certified Trainer certification in at least one hourly position
• Completion of Shift Leader certification

Education / Experience

• Minimum 21 years of age
• Certification as a Wing Certified Trainer in at least one hourly position
• Completion of Shift Leader certification