Shift Lead (Vancouver, WA)

Wingmen V Llc; Vancouver (WA); On-site; USD 22,950 - 28,929; Full time

Job summary

Wingmen V Llc in Vancouver, WA, is looking for a reliable leader to support management and provide coverage during peak times. Responsibilities include resolving Guest issues, leading Team Members, and ensuring operational readiness.

Ideal candidates will have strong leadership and communication skills, be at least 21 years old, and hold a Wing Certified Trainer certification. If you're passionate about customer service and team dynamics, join us!

Qualifications

• Minimum 21 years of age.
• Proven leadership qualities and interpersonal skills.
• Ability to resolve Guest issues effectively.

Responsibilities

• Ensure all Guest issues are resolved throughout the shift.
• Lead and coach Team Member performance.
• Open and close the restaurant, including paperwork.
• Monitor food quality and safety throughout the shift.
• Conduct Team Member pre-shift meetings.

Skills

Leadership and facilitation abilities

Knowledgeable in restaurant operations

Superior verbal communication skills

Basic mathematical skills

High degree of customer service

Conflict management skills

Education

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Job description

Job Details

Location: 7704 NE 5th Avenue - Vancouver, WA 98665

Salary Range: $16.66 - $21.00 hourly

Purpose

The purpose of this position is to provide additional support to the management team and allow for additional coverage during peak periods, or in the absence of a Manager.

Core Job Functions / Responsibilities

• Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift
• Lead and coach Team Member performance
• Positively impact the achievement of sales and profits in the restaurant
• Help provide support and direction for the Front of House and Heart of House Teams
• Open and close the restaurant, including all appropriate paperwork
• Run a mid‑shift
• Perform shift change, including all appropriate paperwork
• Break down cash drawers
• Perform safe audits
• Inspect credit cards
• Complete Manager Absolutes
• Perform Comps, Voids, and Discounts (CVDs) and Pull Backs
• Perform Server check‑outs
• Document shift highlights in the daily communication log
• Operational Readiness & Execution
• Perform Heart of House Line Checks
• Perform Bar Line Checks
• Perform Daily QSC
• Monitor food quality, labor, and safety throughout the shift
• Receive food orders, ensure proper product, food quality, food safety, and proper storage
• Receive liquor orders, ensure proper products and proper storage
• Guest & Team Member Relations
• Conduct Team Member pre‑shift meetings
• Perform figure eights during peak periods
• Address Guest complaints in the restaurant
• Assign cleaning duties to Team Members
• Manage labor on the shift
• Monitor Guest and Team Member safety and security
• Monitor Responsible Alcohol Service

Other duties as assigned by supervisor

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Qualifications / Knowledge & Skills

• Leadership and facilitation abilities with fellow Team Members and management
• Knowledgeable in all functional areas of restaurant operations
• Superior verbal communication and interpersonal skills
• Ability to take and give direction, and execute team and company objectives
• Knowledgeable about current marketing initiatives and upcoming events to inform our guests and Team Members
• Knowledgeable of proper sanitation, food safety, and security procedures
• Basic mathematical skills
• Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and BWWs policy and procedures
• Knowledge of commonly ordered drinks and food items
• High degree of customer service
• Knowledge of Operations
• Ability to resolve Guest issues
• Knowledge of all menu and drink items to ensure quality and coach others
• Conflict management skills, analytical skills, and high degree of emotional intelligence to recognize and solve problems that come with the position

Education / Experience

Required

• Minimum 21 years of age
• Certification as a Wing Certified Trainer in at least one hourly position
• Completion of Shift Leader certification

Preferred

• Prior experience managing others or two years of Buffalo Wild Wings experience