Shift Lead (Clackamas, OR)

Wingmen V Llc; Happy Valley (OR); On-site; USD 22,041 - 28,929; Full time

Job summary

Wingmen V Llc is seeking a Shift Leader with strong leadership and guest service skills for on-site work in Happy Valley, OR. The role requires Wing Certified Trainer certification and Shift Leader training, with ability to manage and coach team members in a fast-paced restaurant.

The candidate should be capable of handling guest issues, following service guidelines, and supporting management in daily operations to deliver exceptional experiences.

Qualifications

• Minimum 21 years of age.
• Certified Wing Trainer in at least one hourly position.
• Completion of Shift Leader certification.
• Experience managing others or Buffalo Wild Wings experience preferred.

Responsibilities

• Ensure 100% of table visits are performed and guest issues resolved during the shift.
• Maintain pace and intensity for extended periods.
• Provide respectful, positive encouragement and fair treatment to guests and team members.
• Collaborate with management to achieve shift goals and guest satisfaction.

Skills

Leadership

Communication

Conflict management

Emotional intelligence

Customer service

Math skills

RAS procedures

Menu knowledge

Operations knowledge

Job description

Job Details

Job Location: 11800 SE 82ND AVE, HAPPY VALLEY, OR - HAPPY VALLEY, OR 97086-7711

Salary Range: $16.80 - $21.00 Hourly

Qualifications

• Leadership and facilitation abilities with fellow Team Members and management
• Knowledgeable in all functional areas of restaurant operations
• Superior verbal communication and interpersonal skills
• Ability to take and give direction, and execute team and company objectives
• Knowledgeable about current marketing initiatives and up‑coming events in order to inform our guests and Team Members
• Knowledgeable of proper sanitation, food safety, and security procedures
• Basic mathematical skills
• Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and BWWs policy and procedures
• Knowledge of commonly ordered drinks and food items
• High degree of customer service
• Knowledge of Operations
• Ability to resolve Guest issues
• Knowledge of all menu and drink items to ensure quality and coach others
• Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position

Freedom to Act

Ability to follow specific service time and guidelines at all times while at the same time engaging Guests and customizing their experience

Size and Complexity

• Ability to ensure that 100% of table visits are performed and Guest issues are resolved throughout the shift
• Must be reliable and dependable by adhering to a schedule, covering shifts when necessary, and being on time for scheduled shifts
• Ability to maintain a high degree of pace and intensity for an extended period of time

Interaction

• WOW our Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest
• Maintain a positive work relationship with management to achieve results on a shift-by- shift basis

External Relationships

• WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and value
• Ability to interact and communicate with Guests to monitor their needs throughout the shift

Education / Experience

Required

• Minimum 21 years of age
• Certification as a Wing Certified Trainer in at least one hourly position
• Completion of Shift Leader certification

Preferred

• Prior experience managing others or two years of Buffalo Wild Wings experience