Shift Lead (Fishers-Geist, IN)

Wingmen V Llc; Fishers (IN); On-site; USD 21,000 - 29,000; Full time

Job summary

Wingmen V Llc is seeking a capable team member in Fishers, IN, to lead shifts and train teammates. You will supervise daily operations, ensure timely service, and coach others on quality, safety, and guest satisfaction.

The role requires 21+ years old, Wing Certified Trainer certification, and Shift Leader training, with preferred background in management and Buffalo Wild Wings operations.

Qualifications

• Minimum 21 years of age.
• Certification as a Wing Certified Trainer in at least one hourly position.
• Completion of Shift Leader certification.

Responsibilities

• Follow service time guidelines at all times while engaging guests and customizing their experience.
• Ensure 100% of table visits are performed and Guest issues are resolved during the shift.
• Maintain a positive work relationship with management to achieve shift results.
• Interact with Guests to monitor their needs and provide friendly service.
• Handle guest concerns with professionalism and ensure satisfaction.

Skills

Leadership

Team management

Customer service

Communication

Conflict resolution

Operations knowledge

Food safety

Math basics

RAS knowledge

Menu knowledge

Guest issue resolution

Education

21+ years of age

Wing Certified Trainer certification

Shift Leader certification

Tools

Buffalo Wild Wings policies

Job description

Job Details

Location: 13868 E 116th St - Fishers, IN 46037

Salary Range: $15.00 - $21.00 Hourly

Qualifications

Knowledge/Skills:

• Leadership and facilitation abilities with fellow Team Members and management
• Knowledgeable in all functional areas of restaurant operations
• Superior verbal communication and interpersonal skills
• Ability to take and give direction, and execute team and company objectives
• Knowledgeable about current marketing initiatives and up‑coming events to inform guests and Team Members
• Knowledgeable of proper sanitation, food safety, and security procedures
• Basic mathematical skills
• Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and BWWs policy and procedures
• Knowledge of commonly ordered drinks and food items
• High degree of customer service
• Knowledge of Operations
• Ability to resolve Guest issues
• Knowledge of all menu and drink items to ensure quality and coach others
• Conflict management skills, analytical skills, and high degree of emotional intelligence to recognize and solve problems that come with the position

Freedom to Act

Ability to follow specific service time and guidelines at all times while engaging guests and customizing their experience.

Size and Complexity

Ability to ensure that 100% of table visits are performed and Guest issues are resolved throughout the shift.

Must be reliable and dependable by adhering to a schedule, covering shifts when necessary, and being on time for scheduled shifts.

Ability to maintain a high degree of pace and intensity for an extended period of time.

Interaction

WOW our Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest.

Maintain a positive work relationship with management to achieve results on a shift‑by‑shift basis.

External Relationships

WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and value.

Ability to interact and communicate with Guests to monitor their needs throughout the shift.

Education / Experience

Required

• Minimum 21 years of age
• Certification as a Wing Certified Trainer in at least one hourly position
• Completion of Shift Leader certification

Preferred

• Prior experience managing others or two years of Buffalo Wild Wings experience