Shift Leader: Operations & Customer Experience

Domino's; Pekin (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Domino's in Pekin, IL is seeking an enthusiastic Assistant Manager to lead daily operations and support a fast-paced team. You’ll supervise shifts, coach staff, handle cash and inventory, and ensure outstanding customer experiences with a friendly, professional demeanor.

This role offers growth through hands-on leadership in a collaborative environment, requiring reliable scheduling, strong problem-solving skills, and a proven ability to motivate a diverse team to meet goals.

Qualifications

• Proven leadership experience with the ability to manage and motivate diverse teams.
• Strong math and problem-solving skills with demonstrated financial acumen.
• Excellent communication and interpersonal skills with a friendly, professional demeanor.
• Diligent, responsible, and organized approach to work with strong attention to detail.
• Proficiency in customer service with a genuine commitment to customer satisfaction.
• Experience in shift management, scheduling, and operational oversight.
• Ability to handle cash, reconcile registers, and manage financial transactions accurately.

Responsibilities

• Lead and manage shift operations, ensuring smooth daily functioning and adherence to company standards.
• Supervise, train, and motivate team members while fostering a supportive and inclusive work environment.
• Interact professionally with customers and employees, maintaining a friendly demeanor and resolving concerns with empathy and transparency.
• Handle money management responsibilities, including cash handling, reconciliation, and financial accuracy.
• Answer phones, take orders, and provide outstanding customer service that exceeds expectations.
• Manage inventory, stock rotation, and store cleanliness to maintain operational efficiency.
• Make decisive decisions under pressure while maintaining analytical thinking and problem-solving approaches.
• Schedule staff shifts and manage time management to optimize team productivity.
• Perform physical tasks including lifting up to 25 pounds and general store maintenance.
• Communicate transparently with upper management and team members regarding performance, goals, and operational challenges.
• Implement training programs and provide constructive feedback to support employee development and growth.

Skills

Leadership

Team motivation

Customer service

Cash handling

Inventory management

Scheduling

Problem solving

Communication

Job description

Domino's in Pekin, IL is seeking an enthusiastic Assistant Manager to lead daily operations and support a fast-paced team. You’ll supervise shifts, coach staff, handle cash and inventory, and ensure outstanding customer experiences with a friendly, professional demeanor.

This role offers growth through hands-on leadership in a collaborative environment, requiring reliable scheduling, strong problem-solving skills, and a proven ability to motivate a diverse team to meet goals.