Shift Operations Leader | Customer Experience Coach

Domino's Pizza; O'Fallon (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Domino's Pizza in O'Fallon, IL is seeking an enthusiastic Assistant Manager to lead daily operations and develop a high-performing team. You will supervise shifts, coach staff, manage cash handling, and ensure exceptional customer experiences while supporting store leadership to achieve targets.

Ideal candidates bring prior supervisory experience in fast-paced retail or food service, strong numerical and problem-solving skills, and a professional, friendly demeanor.

Qualifications

• Proven supervisory or management experience in a fast-paced retail or food service environment.
• Strong math and problem-solving skills with the ability to analyze data and make informed decisions.
• Proficiency in money management and cash handling.
• Excellent interpersonal and communication skills with the ability to interact effectively with diverse teams.
• Proven ability to manage multiple priorities and work efficiently under pressure.

Responsibilities

• Lead and supervise shift operations, ensuring store procedures are followed consistently and efficiently.
• Motivate and coach a diverse team of employees, providing coaching, feedback, and support for professional development.
• Handle cash management, including register reconciliation, deposits, and financial accountability.
• Interact professionally with customers and employees, maintaining a friendly and welcoming atmosphere.
• Answer phones, take orders, and provide outstanding customer service that exceeds expectations.
• Oversee store cleanliness, organization, and maintenance standards throughout your shift.
• Analyze store performance metrics and identify opportunities for improvement and cost optimization.
• Train new employees on company policies, procedures, and best practices.
• Resolve conflicts and handle challenging situations with transparency and empathy.
• Collaborate with management to implement store initiatives and achieve sales goals.

Skills

Leadership

Customer service

Cash handling

Team motivation

Communication

Time management

Tools

POS systems

Inventory management systems

Cash reconciliation

Job description

Domino's Pizza in O'Fallon, IL is seeking an enthusiastic Assistant Manager to lead daily operations and develop a high-performing team. You will supervise shifts, coach staff, manage cash handling, and ensure exceptional customer experiences while supporting store leadership to achieve targets.

Ideal candidates bring prior supervisory experience in fast-paced retail or food service, strong numerical and problem-solving skills, and a professional, friendly demeanor.