Shift Leader (Now Corporate Owned @ Griffin)

CKE Restaurants, Inc.; Griffin (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

CKE Restaurants, Inc. Griffin, GA is seeking a Shift Leader to assist the General Manager on duty with management tasks and to ensure operations align with the restaurant's business plan. You will lead Crew Persons and Team Leaders to meet role expectations and drive service quality.

The role emphasizes customer satisfaction, teamwork, and adherence to policies, with opportunities to participate in training, meetings, and special projects as business needs evolve.

Qualifications

• High School Diploma/GED required.
• 2–3 years restaurant management experience or education.
• Strong planning and time management skills.
• Team building and interpersonal skills.
• Investigative and problem solving abilities.
• Ability to troubleshoot cash handling problems.
• Reliable transportation and valid driver's license.
• Must be reachable by phone and maintain open-door policy.
• Bi-lingual skills a plus.
• Strong analytical and organizational abilities with process improvement focus.

Responsibilities

• Provide quality product and customer service experiences.
• Assist in maximizing sales and controlling costs by leading shift activities.
• Support management and follow company policies and procedures.
• Communicate effectively with internal and external contacts.
• Attend training and participate in meetings and calls.
• Perform other duties as assigned.

Skills

Restaurant management

Planning

Team building

Problem solving

Cash handling

Analytical

Organizational

Bi-lingual

Education

High School Diploma / GED

Job description

Position Summary

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

Position Summary

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

Essential Functions

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

Position Qualifications/Core Competencies

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skills
• Must have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Bi-lingual skills a plus
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

WORK ENVIRONMENT

• Fast paced environment working with kitchen equipment in tight quarters

PHYSICAL DEMANDS

• Stand for long periods of time
• Bend and stoop
• Work around heat
• Able to lift 50 – 75 lbs. comfortably
• Work with various cleaning products