Shift Leader - New Store Opening!

Caribou Coffee; Brookfield (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the coffee sector is seeking a Shift Leader for a new store opening. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer service. The Shift Leader will oversee daily operations, ensuring a positive atmosphere while leading a dedicated team. This position offers the chance to make a meaningful impact in the community and foster a culture of inclusivity and support. If you enjoy working with people and are eager to grow in your career, this opportunity is for you!

Qualifications

• 1+ year of leadership or customer service experience required.
• Must be at least 18 years old and available for varied shifts.

Responsibilities

• Oversee store operations and ensure team engagement.
• Manage shift priorities and communicate objectives effectively.

Skills

Leadership Experience

Customer Service

Team Engagement

Sales Management

Education

High School Diploma or GED

Job description

Join to apply for the Shift Leader - New Store Opening! role at Caribou Coffee

At Caribou Coffee, we create day-making experiences that spark a chain reaction of GOOD! Our team focuses on TEAM, GUEST, BUSINESS to bring this to life. If you’re passionate about working in an environment where you can be yourself, make an impact, build community, and serve great coffee, join our herd! Apply today and be part of the ‘Bou Crew!

Position Overview:

The Shift Leader oversees store operations alongside the General Manager or Assistant GM, ensuring the team understands goals, expectations, products, cleanliness, directives, and guest engagement during their shift.

Core Responsibilities:

1. Demonstrate mastery in team member tasks with enthusiasm and excellence.
2. Lead shifts that prioritize team engagement and guest satisfaction, embodying 'Make Fun Happen.'
3. Strategically maximize product sales and manage waste.
4. Take ownership of the store's appearance and atmosphere, demonstrating 'total store vision.'
5. Be knowledgeable about daily deployment, roles, and responsibilities.
6. Communicate effectively on the floor during shifts.
7. Proactively address team and guest needs before issues arise.
8. Manage shift priorities, delegate tasks, and communicate objectives efficiently.
9. Take ownership of current and upcoming shifts.
10. Ensure SOP and quality standards are consistently met.
11. Coach and give real-time feedback to team members to enhance performance.
12. Train team on responsibilities, product knowledge, and promotions.
13. Complete administrative tasks with integrity, including deposits, inventory, and ordering.
14. Support team development, discussing career growth opportunities.
15. Uphold Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
16. Manage personal impact and demonstrate confidence in decision-making as the Manager on Duty.
17. Remain resilient under pressure, maintaining calmness in critical moments.
18. Lead with joy, serve guests, and contribute positively to the community.
19. Be of service and foster success for others.
20. Bring enthusiasm and curiosity to leadership and growth.
21. Show humility and eagerness to learn from a diverse team.
22. Provide impactful feedback, coaching from commitment, not compliance.
23. Actively seek to make a positive difference and create an inclusive culture.
24. Own personal development, seeking feedback and growth opportunities.

Skills and Qualifications:

Required:

• At least 1 year of leadership, restaurant, retail, or customer service experience or proper training/approval by Caribou Coffee.
• Availability for early mornings, evenings, holidays, and weekends.
• Must be at least 18 years old.

Preferred:

• High school diploma or GED.
• Valid driver’s license and reliable transportation.

Physical Requirements:

Hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, standing for 4-8 hours, with or without accommodations.

Note: Duties may change; this description provides a general overview, not an exhaustive list.

Caribou Coffee is an Equal Opportunity Employer, committed to diversity and inclusion. We prohibit discrimination based on protected characteristics and provide accommodations for disabilities upon request.