Shift Leader: Lead, Grow & Elevate the Guest Experience

McDonald's; Balch Springs (TX); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Competitive pay + bonuses

Free meals

Tuition assistance

Career advancement

401(k) match

Team environment

Bonuses

Job summary

McDonald’s is seeking a dedicated Shift Leader in a fast-paced restaurant setting. You will manage shifts, lead a crew, and drive a positive guest experience while upholding food safety and quality standards.

You’ll coach teammates, maintain a culture of respect, and take ownership of daily operations to ensure smooth service and profitability. Opportunities for growth into higher leadership roles are available.

Qualifications

• Proven ability to lead shifts and coach crew members.
• Strong customer service mindset and problem-solving skills.
• Clear communication and ability to stay calm under pressure.
• Ability to motivate others while upholding standards.
• Reliable and accountable with a willingness to grow into bigger roles.

Responsibilities

• Lead the experience: Manage shifts, schedules, and smooth operations.
• Inspire and empower: Coach, support, and celebrate crew members to deliver an outstanding guest experience.
• Be the culture driver: Create a fun, team-first environment where everyone feels respected.
• Set the standard: Ensure food safety, cleanliness, and McDonald’s gold-star service levels.
• Take action first: Handle safety, security, inventory, and profitability with confidence.
• Never stop learning: Be open to training, leadership development, and new challenges.
• Get results: Keep performance and guest satisfaction high, even on the busiest days.

Skills

Leadership

Customer service

Communication

Team motivation

Reliability

Job description

McDonald’s is seeking a dedicated Shift Leader in a fast-paced restaurant setting. You will manage shifts, lead a crew, and drive a positive guest experience while upholding food safety and quality standards.

You’ll coach teammates, maintain a culture of respect, and take ownership of daily operations to ensure smooth service and profitability. Opportunities for growth into higher leadership roles are available.