Shift Leader: Lead, Coach & Deliver Great Service

Marco's Pizza; Richmond Hill (GA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Sign-on bonus $500

Leadership training and development

Promotion opportunities

Job summary

Marco's Pizza is looking for motivated Shift Leaders to join our growing team. As a Shift Leader, you will help lead the restaurant, deliver excellent customer service, and maintain our quality standards to ensure every shift runs smoothly.

Starting pay is $15–$16 per hour + tip share, with a $500 sign-on bonus for eligible new hires after 120 days. We offer both full-time and part-time opportunities, with hands-on leadership training and clear paths to promotions.

Qualifications

• Positive attitude and strong work ethic.
• Dependability, punctuality, and responsibility.
• Strong communication and customer-service skills.
• Ability to lead by example and motivate others.
• Confidence making decisions in a fast-paced environment.
• Willingness to coach, develop, and support teammates.
• Ability to take ownership and solve problems.
• Availability during peak hours, including evenings, weekends, and holidays as needed.
• Desire to continue learning and growing as a leader.

Responsibilities

• Lead and support restaurant team members during assigned shifts.
• Set the example for great customer service, teamwork, and work ethic.
• Train, coach, and develop team members.
• Communicate expectations and hold team members accountable.
• Create a positive, respectful, and productive work environment.
• Help ensure shifts run smoothly, efficiently, and safely.
• Assign positions and responsibilities to team members.
• Monitor order accuracy, ticket times, food quality, and customer service.
• Complete opening, shift-change, and closing procedures.
• Communicate important operational information to restaurant management.
• Ensure pizzas and other menu items meet Marco's quality standards.
• Maintain proper food preparation, portioning, and food-safety procedures.
• Provide friendly, welcoming, and professional customer service.
• Help resolve customer concerns and make things right.
• Maintain a clean, organized, and safe restaurant.

Skills

Leadership

Customer service

Communication

Dependability

Punctuality

Problem solving

Job description

Marco's Pizza is looking for motivated Shift Leaders to join our growing team. As a Shift Leader, you will help lead the restaurant, deliver excellent customer service, and maintain our quality standards to ensure every shift runs smoothly.

Starting pay is $15–$16 per hour + tip share, with a $500 sign-on bonus for eligible new hires after 120 days. We offer both full-time and part-time opportunities, with hands-on leadership training and clear paths to promotions.