Shift Leader: Lead, Coach & Delight Guests

Cup of Joe Cafes, LLC; Atlanta (GA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Free drink every shift

50% off drinks

30% off retail merchandise

Starbucks training programs

Job summary

Cup of Joe Cafes, LLC is hiring a Shift Lead to oversee the Starbucks operation at The Home Depot Headquarters in Atlanta. You’ll direct a team, ensure smooth service, coach baristas, and handle opening/closing procedures while keeping guests happy.

We value leadership on the floor, calm handling of rushes, and a warm, guest-focused attitude. This full-time role includes benefits and growth opportunities within a family-run operator.

Qualifications

• 18 or older.
• Able to stand for extended periods and lift up to 30 lbs.
• Available for a mix of morning, midday, and closing shifts, including weekends.
• Authorized to work in the United States.
• Food handler certification, or ability to obtain within 30 days of hire.
• Comfortable with Starbucks appearance standards: solid black top, black or khaki bottoms, slip-resistant shoes.

Responsibilities

• Run the floor. When the Store Manager is off-site, the shift is yours. You direct the team, read the line, and make the calls that keep things moving.
• Coach in the moment. Help baristas get drink craft right, rush after rush, and give real-time feedback that makes people better.
• Deploy your team smartly. Move people where they’re needed as volume shifts through the day.
• Turn tough moments around. Handle guest concerns with confidence and care so they leave happier than they came in.
• Own the open or close. Cash handling, safe counts, and end-of-day reporting are done right, every time.
• Keep the store guest-ready. Inventory checks, cleaning standards, and stocking.
• Grow new partners. Train the people joining the team, and model the standards you expect.
• Keep your manager in the loop. Clear shift notes on team performance and anything operational.

Skills

Team leadership

Customer service

POS systems

Scheduling tools

Daily reporting

Tools

POS systems

Scheduling software

Job description

Cup of Joe Cafes, LLC is hiring a Shift Lead to oversee the Starbucks operation at The Home Depot Headquarters in Atlanta. You’ll direct a team, ensure smooth service, coach baristas, and handle opening/closing procedures while keeping guests happy.

We value leadership on the floor, calm handling of rushes, and a warm, guest-focused attitude. This full-time role includes benefits and growth opportunities within a family-run operator.