Shift Leader | Lead a High-Energy Team & Delight Guests

Mary Dickson; Newark (DE); On-site; USD 16,531 - 27,552; Full time

Job summary

Applebee's Grill + Bar - Newark in Newark, DE is hiring a Shift Leader to join our fast-paced, friendly team. This role supports the General Manager, coaches staff, and ensures smooth daily operations in a high-energy restaurant.

The ideal candidate demonstrates reliability, strong customer service, and the ability to lead with energy. Responsibilities include opening/closing, maintaining cleanliness, and resolving customer concerns to keep guests delighted and coming back.

Qualifications

• Customer service experience in a fast-paced environment.
• Ability to coach and lead a team with little supervision.
• Effective communication with team and customers.
• Reliability and transportation to work.

Responsibilities

• Be professional and courteous with all customers.
• Promptly handle customer concerns and delight guests.
• Open and close stores as needed.
• Perform daily cleaning duties to maintain a clean restaurant.
• Maintain a safe and organized environment for employees and guests.

Skills

Customer service

Team leadership

Communication

Coaching

Sales skills

Computer skills

Reliability

Problem solving

Tools

POS systems

Restaurant software

Job description

Applebee's Grill + Bar - Newark in Newark, DE is hiring a Shift Leader to join our fast-paced, friendly team. This role supports the General Manager, coaches staff, and ensures smooth daily operations in a high-energy restaurant.

The ideal candidate demonstrates reliability, strong customer service, and the ability to lead with energy. Responsibilities include opening/closing, maintaining cleanliness, and resolving customer concerns to keep guests delighted and coming back.