Shift Leader - Urgently Hiring

Mary Dickson; Newark (DE); On-site; USD 16,531 - 27,552; Full time

Job summary

Applebee's Grill + Bar - Newark in Newark, DE is hiring a Shift Leader to join our fast-paced, friendly team. This role supports the General Manager, coaches staff, and ensures smooth daily operations in a high-energy restaurant.

The ideal candidate demonstrates reliability, strong customer service, and the ability to lead with energy. Responsibilities include opening/closing, maintaining cleanliness, and resolving customer concerns to keep guests delighted and coming back.

Qualifications

• Customer service experience in a fast-paced environment.
• Ability to coach and lead a team with little supervision.
• Effective communication with team and customers.
• Reliability and transportation to work.

Responsibilities

• Be professional and courteous with all customers.
• Promptly handle customer concerns and delight guests.
• Open and close stores as needed.
• Perform daily cleaning duties to maintain a clean restaurant.
• Maintain a safe and organized environment for employees and guests.

Skills

Customer service

Team leadership

Communication

Coaching

Sales skills

Computer skills

Reliability

Problem solving

Tools

POS systems

Restaurant software

Job description

Applebee's Grill + Bar - Newark is looking for enthusiastic individuals to join our team in Newark, DE as full time or part time Shift Leaders. If you like working in a fast paced, fun environment and you are good with people, look no further! Applebee's Grill + Bar - Newark is the right place for you.

Shift Leader Job Essentials:

• Must be able to demonstrate you are committed, hard-working, honest and friendly.
• Excellent customer service skills
• Reliable transportation to and from work (daily)
• Ability to work with computers
• Ability to assist the General Manager with team building
• Ability to coach and lead a team with no supervision
• Ability to maintain a positive atmosphere of teamwork and full of energy
• Ability to communicate to all team members
• Sales Skills

Additional Responsibilities:

• Be professional and courteous with all customers
• Promptly handle all customer concerns by delighting each of our customers
• Willing to open and close stores
• Willing to perform and uphold daily cleaning duties
• Willing to maintain a safe and organized restaurant for employees and customers

We are actively hiring for a full time or part time Shift Leader to join our team. We can't wait to meet you.