Shift Leader: Lead a Friendly Coffee Crew (Flexible Schedule)

Caribou Coffee Company; Minneapolis (MN); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Employee Discount & Free Shift Drink

Flexible schedule

Growth Opportunities

Tips

Job summary

Caribou Coffee in Minneapolis is seeking a Shift Leader to guide a busy coffeehouse in partnership with the General Manager or Assistant General Manager. You will champion brand standards, product knowledge, cleanliness, and guest connections during each shift.

You will train and coach team members, oversee operations, manage cash handling, inventories, and tasks, and ensure a safe, welcoming environment. The role emphasizes ownership, teamwork, and keeping shifts energized and on track.

Qualifications

• At least 6 months of experience in a leadership role, or trained and approved to take on Shift Leader responsibilities.
• Flexible availability to cover different days, times, or shifts as business needs change.
• Must be at least 18 years of age.

Responsibilities

• Demonstrates mastery of every Team Member responsibility with confidence and excellence.
• Leads shifts with energy, keeping the team engaged and the shift on track.
• Optimizes product sales while managing waste and maintaining a welcoming environment.
• Knows the day's deployment and communicates on the floor to keep the shift moving.
• Reads team needs, delegates objectives, and sets up a smooth hand-off for the following shift.
• Ensures adherence to SOPs and Caribou's standards for quality, cash handling, and safety.
• Coaches and trains the team on role responsibilities, product knowledge, and promotions.
• Performs administrative tasks such as bank deposits, inventory, and product orders.
• Develops Team Members with coaching and feedback in the moment.
• Embody Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Owns the decision-making of Manager on Duty with composure under pressure.
• Leads with humility and curiosity, fostering an inclusive culture and personal growth.
• Trains new team members on responsibilities, product knowledge, and promotions.
• Arrives on time for every scheduled shift, prepared to contribute.

Skills

Leadership experience

Flexible availability

At least 18 years old

Education

High school diploma or GED

Job description

Caribou Coffee in Minneapolis is seeking a Shift Leader to guide a busy coffeehouse in partnership with the General Manager or Assistant General Manager. You will champion brand standards, product knowledge, cleanliness, and guest connections during each shift.

You will train and coach team members, oversee operations, manage cash handling, inventories, and tasks, and ensure a safe, welcoming environment. The role emphasizes ownership, teamwork, and keeping shifts energized and on track.