Shift Leader - Late Night/ Closer

Taco Bell; Village of North Syracuse (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

A leading franchise of Taco Bell is seeking a Closing Shift Leader to support the Restaurant General Manager by ensuring customer satisfaction and overseeing team operations. Responsibilities include team management, food safety, and customer service. Ideal candidates demonstrate leadership, initiative, and effective problem-solving skills to contribute positively to the restaurant environment.

Qualifications

• Must be at least 18 years old.
• Background checks required for management.
• Basic business math skills.

Responsibilities

• Ensure consistent customer satisfaction.
• Resolve customer complaints and maintain relations.
• Train and provide feedback to team members.

Skills

Customer Service

Team Collaboration

Problem Solving

Initiative

Leadership

Job description

Pay starting $17.00 / hour

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Shift Differential for Closing Shift Leaders

Role:

Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Responsibilities and Accountabilities:

• Ensuring Consistent Customer Satisfaction
• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensure that all employees present a neat, clean appearance and wear the company uniform.
• Personally demonstrate that customer needs are the highest priority.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Greet customers with a smile, be polite and pleasant when speaking with customers.
• Work with urgency.
• Collaborate with management and fellow employees.
• Cooperate with peers—work as part of a team, helping others when needed.
• Demonstrate a positive and enthusiastic attitude with co-workers.

Attendance:

• Understand posted work schedule and report to work as scheduled, on time, in uniform, and ready to begin tasks. Provide appropriate notice when unable to be at work.
• Use the approved timekeeping system accurately, recording all hours worked.

Initiative and Energy:

• Take action proactively, go beyond what is simply required, and maintain a high activity level.

Developing People:

• Provide regular feedback to the RGM on the performance of Team Members.
• Offer ongoing constructive and positive feedback to Team Members.
• Participate actively in the training of Team Members.
• Handle conflicts constructively and work with RGM to resolve issues.

Act Like an Owner Assistance:

• Manage Profit and Loss by following cash control/security procedures, maintaining inventory, and managing labor.
• Oversee proper food preparation, rotation, portioning, cooking, and holding times.
• Assist RGM with facility maintenance and ensure health and safety standards are followed.
• Perform other duties as assigned by the manager.

Job Requirements and Essential Functions:

• Preference for internal promotion from Hourly Champion position.
• Must be at least 18 years old.
• Background checks are required for all management employees.
• Must have reliable transportation and a valid driver’s license.
• Basic business math skills.
• Ability to stock shelves and coolers.
• Ability to oversee and manage subordinate employees and provide direction.
• Ability to sweep and mop floors, dust shelves, and lift/carry trash containers.
• Ability to clean the parking lot and surrounding grounds.
• Capable of walking and lifting up to 50 lbs., standing for 90% of the shift.

This list of duties is not exhaustive. Employees typically work 30+ hours weekly, but hours may vary. The company and/or restaurant management may change or add duties at any time with or without notice.