Shift Leader - Late Night/ Closer

Taco Bell; City of Syracuse (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading fast-food franchisee is seeking a Shift Leader to support management by running effective shifts independently. This role involves ensuring customer satisfaction, teamwork, and operations management, requiring a proactive and responsible attitude. Candidates must be at least 18 years old with reliable transportation and the ability to perform physical tasks.

Qualifications

• Must be at least 18 years old.
• Reliable transportation and valid driver’s license required.
• Ability to tolerate standing, walking, lifting up to 50 lbs.

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC Success Routine.
• Collaborate with management and peers to foster a positive team environment.
• Assist with profit and loss management, cash control, and inventory.

Skills

Customer Satisfaction

Teamwork

Initiative

Conflict Resolution

Job description

Pay starting $17.00 / hour

Note: You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or its affiliates. If hired, the franchisee will be your sole employer. Franchisees are independent business owners who set their own wages and benefits, which can vary among franchisees.

Shift Differential for Closing Shift Leaders

Role:

Support the RGM by running effective shifts independently. Take ownership and responsibility to solve problems, seek help when needed, and assist others as appropriate.

Responsibilities and Accountabilities:

1. Customer Satisfaction: Ensure consistent satisfaction by executing the Manager-In-Charge (MIC) Success Routine, completing responsibilities related to People, Customers, and Service, and ensuring team members complete their Shift Excellence tasks.
2. Appearance and Service: Ensure employees maintain a neat appearance and wear uniforms, prioritize customer needs, and maintain food safety, quality, and order accuracy.
3. Customer Relations: Resolve complaints promptly, greet customers politely, and work with urgency and enthusiasm.
4. Teamwork: Collaborate with management and peers, assist others, and foster a positive team environment.
5. Attendance: Report on time, in uniform, and use the approved timekeeping system accurately. Provide notice if unable to work.
6. Initiative and Energy: Take proactive actions, go beyond basic requirements, and maintain high activity levels.
7. Developing People: Provide feedback, participate in training, and handle conflicts constructively.
8. Ownership and Operations: Assist with profit and loss management, cash control, inventory, labor, food safety, and facility maintenance. Perform additional duties as assigned.

Job Requirements:

• Preference for internal promotion from Hourly Champion role.
• Must be at least 18 years old.
• Background checks required for management roles.
• Reliable transportation and valid driver’s license.
• Basic math skills, ability to stock, oversee staff, and perform cleaning tasks.
• Ability to tolerate standing, walking, lifting up to 50 lbs., and working for most of the shift.

This role typically involves 30+ hours per week, but hours may vary. Job duties may be added or changed by management at any time.