Shift Leader in Training

truenorth Convenience Stores; Town of Tomahawk (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

True North is seeking a Shift Manager to support a fast-paced convenience store environment in Wisconsin. You will assist with daily operations, lead customer service, assist with merchandising, pricing, loss prevention, inventory, and fuel transactions, and step in for the Assistant Manager when needed.

Responsibilities include greeting customers, processing transactions at the POS, maintaining cleanliness, handling food service tasks, and supporting store operations during peak times.

Qualifications

• Basic reading, writing and math skills.
• Ability to operate point of sale, store, and car wash equipment.
• Must follow company policies, procedures, and safety standards.
• Maintain proper uniform standards while on duty.
• Must be able to work flexible hours including evenings, overnights, weekends, and holidays.
• Must meet the minimum age requirements for selling alcohol in Wisconsin (18).
• Must possess and maintain a valid driver’s license.
• Must have access to a reliable vehicle for banking purposes.

Responsibilities

• Provide prompt, courteous customer service in accordance with company standards.
• Accurately process customer transactions using point-of-sale systems.
• Maintain a clean, safe, and organized store environment.
• Perform assigned food service tasks following food safety and sanitation requirements, as applicable.
• Perform interior and exterior store duties necessary to support daily operations.
• Assist customers and provide product or service recommendations.
• Greet and acknowledge every customer to create a welcoming environment.
• Communicate customer feedback, concerns, and complaints to management.
• Monitor store activity and report suspicious behavior or incidents.
• Handle customer issues and complaints, escalating to the Store Manager when required.

Skills

Customer service

Cashier

POS operation

Education

High school diploma or equivalent

Tools

POS system

Job description

True North is seeking a Shift Manager to support a fast-paced convenience store environment in Wisconsin. You will assist with daily operations, lead customer service, assist with merchandising, pricing, loss prevention, inventory, and fuel transactions, and step in for the Assistant Manager when needed.

Responsibilities include greeting customers, processing transactions at the POS, maintaining cleanliness, handling food service tasks, and supporting store operations during peak times.