Shift Leader - Guest Service & Team Coach

Hoogland Restaurant Group; Louisville (KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Paid time off

401(k) 50% match

Free employee meals

Training

Growth opportunities

Job summary

Hoogland Restaurant Group, the largest Marco’s Pizza franchise owner in the US with over 100 locations, invites you to join a management team that values people, growth, and guest satisfaction. This role emphasizes leadership, service quality, and efficient operations to keep our world-class standards.

Benefits include medical, dental, and vision insurance, company-paid life insurance, paid time off, 401(k) with company match, and employee meals; growth opportunities with plans to open 30 new

Qualifications

• Leadership experience directing a team in a fast-paced environment.
• Strong customer service orientation with focus on guest satisfaction.
• Experience training staff on policies and procedures.

Responsibilities

• Open and close shifts and manage team assignments.
• Maintain standards for product quality, service speed, cleanliness, and sanitation.
• Ensure deposits are handled securely and cash procedures followed.
• Deliver exceptional guest service and resolve issues promptly.
• Monitor and control costs for food, labor, waste, and cash.

Skills

Team leadership

Customer service

Staff training

Communication

Job description

Hoogland Restaurant Group, the largest Marco’s Pizza franchise owner in the US with over 100 locations, invites you to join a management team that values people, growth, and guest satisfaction. This role emphasizes leadership, service quality, and efficient operations to keep our world-class standards.

Benefits include medical, dental, and vision insurance, company-paid life insurance, paid time off, 401(k) with company match, and employee meals; growth opportunities with plans to open 30 new